Support Board
Date/Time: Sun, 22 Dec 2024 18:20:06 +0000
Mistake in Alert Setting field
View Count: 888
| [2015-05-12 07:28:47] |
| jaban - Posts: 66 |
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In the field , Global settings / General Settings / Alert I have Alert 1 - Alert 1 ( so twice the text ) and that blocks the alert sound I guess How can I correct this , please Thanks jaban I just realize that I have this on all 3 independent downloads from Sierra Versions 1239 and 1252 and 1253 What actually happens is that each time I go to another chart and back , the Alert setting is back on postion 1 , result no alert sound jaban Date Time Of Last Edit: 2015-05-12 08:13:50
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| [2015-05-12 08:24:17] |
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I have Alert 1 - Alert 1 ( so twice the text )
This will be fixed in the next release. and that blocks the alert sound I guess
No, it will have no effect upon the playing of an alert sound.What actually happens is that each time I go to another chart and back ,
We do not understand what you specifically are referring to. And moving around among charts is not going to change alert settings.
the Alert setting is back on postion 1 , result no alert sound Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 08:43:23] |
| jaban - Posts: 66 |
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Hi What I mean is , I ignore postion 1 and put an alert sound on position 2 . I do not get an alert sound when the signal is happening and when I go back to global sett/general sett / alert on the same chart "the alert "is back on position 1 instead of 2. I hope this helps thanks |
| [2015-05-12 09:09:02] |
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when I go back to global sett/general sett / alert on the same chart Yes. This does make sense and is not a problem. This is normal functioning of the interface."the alert "is back on position 1 instead of 2. For help with troubleshooting alert sounds, refer to: http://www.sierrachart.com/index.php?page=doc/doc_GeneralSettings.html#TroubleshootingAlertSounds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 10:12:26] |
| jaban - Posts: 66 |
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Ok fine I have chart on position 2 , with an alert sound connected the signal is there , I have it in the log sound is on , but I do not get the sound alert that I should get It worked for years , so what can it be? I went thr the sound " troubles list " , but everything looks fine. I list it all again . maybe that gives you an indication what is wrong 1. chart with alert indicator and sound on alert 2 2. signals show up in the log , value is true 3 sound check on alert 2 gives the correct sound 4. I have sound on my comp. , also Sierra sound , but I always get the sound connected to the alert 1 position. I checked this by changing the sound setting. I tyried alert position 3 , same result. I tried alert position 10 and it works correct. So something is not correct in the alert position connection. jaban Date Time Of Last Edit: 2015-05-12 11:32:59
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| [2015-05-12 18:24:07] |
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When you have this problem, provide us a copy of the alert message line in the Window >> Show/Hide Alerts Manager >>Alerts Log that shows the alert I tried alert position 10 and it works correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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