Support Board
Date/Time: Sun, 22 Dec 2024 18:59:54 +0000
no live price data seen
View Count: 855
| [2015-05-11 17:17:07] |
| User193151 - Posts: 10 |
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This relates to ticket id 1431362303499 [/b](the last message i received is below the dotted line) - i have gone through the steps to ensure i receive live data but there is no price movement on my chart - i'm trying to get CL data but i receive none - i'm on a free trial - is my data feed incorrect? Please advise ***************************************************************************************************************************** Refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart You need to post questions, problems, and suggestions relating to the Sierra Chart software on the Sierra Chart Support Board. To post a message on the Support Board, click on this link: https://www.sierrachart.com/SupportBoard.php (on the board click on "How to Post a Message for Support") You will DEFINITELY receive a response from Sierra Chart Support on the board. We handle most of the software and services support on this Support Board to maintain efficiency, organize messages cleanly, support the easy attachment of images and files, and to be aware of what Sierra Chart account is being used. The Support Board is more reliable than e-mail. The Support Board is monitored by engineers and you will get the best quality and superior level of support there. Please use the Support Board, unless your message clearly requires privacy. Keep in mind the Support Board is NOT for account related issues such as a lost password, or payment issues. For those, use Account Support Tickets: https://www.sierrachart.com/usercp.php?page=SupportTickets Copy the text of your message and paste it on the Support Board if there is no reply to it here. After copying the message, you can paste the message on the Support Board by right clicking in the message box where you type your message and select the "Paste" command. |
| [2015-05-11 20:04:55] |
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For an understanding about real-time futures data, refer to this section here: https://www.sierrachart.com/index.php?page=doc/data.php#FuturesData For historical futures data, use this service: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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