Support Board
Date/Time: Sun, 22 Dec 2024 18:50:20 +0000
PROBLEM WITH DATA - still continue
View Count: 885
| [2015-05-11 16:22:22] |
| User85491 - Posts: 3 |
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Dear Sierra support, I have still problem with missing data. Look for my chart of platform. I pay level 5, use OEC data feed. Until now I dont trade. I restart platform too.
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Private File |
| [2015-05-11 20:03:24] |
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Is there a problem receiving real-time data or a problem with the historical data? There should not be any problem with this. Whatever problem existed earlier with historical data for OEC has been confirmed not to exist. We ran several tests now downloading historical Intraday data for OEC and we got the data. Follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If you still have problems, post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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