Support Board
Date/Time: Sun, 22 Dec 2024 18:48:30 +0000
Failed to connect
View Count: 827
| [2015-05-10 13:53:00] |
| User95521 - Posts: 53 |
|
Hi, My sierrachart shows -1 days of full use remaining and can not connect to the server. But my account seems have 62 days remaining. Could you please help me to update my account? Thank you! Best Regards! YueWang |
15.png| [2015-05-10 18:12:56] |
| User95521 - Posts: 53 |
|
Hi, I use sierrachart on 3 PC. Now only one could be used. The other two still can not connect. It shows: SC Forex Data (FXCM) | Connecting to the server ds5.sierracharts.com. Port 443 | 2015-05-10 18:07:06 Notice: Your Sierra Chart usage time has ended. Disconnecting from the data feed. | 2015-05-10 18:07:06 * To purchase more usage time, select 'Help >> Add Usage Credit' | 2015-05-10 18:07:06 Socket (0) | Shutdown and closed. | 2015-05-10 18:07:06 SC Forex Data (FXCM) | Disconnected from the server. | 2015-05-10 18:07:06 Could you please help me to check it? I want to use it before market re-opened. Thank you! Best Regards! |
| [2015-05-10 19:31:41] |
| |
|
Restart Sierra Chart and enable the Force Login option on the Login window and make sure you are logging in with the *** Account Name
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-10 21:33:43
|
| [2015-05-10 20:44:17] |
| User95521 - Posts: 53 |
|
ok, many thanks for your help! All of them is well now. Thank you! Have a great week ahead! |
To post a message in this thread, you need to log in with your Sierra Chart account: