Support Board
Date/Time: Thu, 26 Dec 2024 19:45:19 +0000
How To Turn Off Message Log Window For Data Updates
View Count: 1751
| [2015-05-04 15:17:53] |
| cmet - Posts: 565 |
|
During the trading day, the Message Log window pops up multiple time as data as historical data is downloaded. It's incredibly annoying and not something I need to be notified of. How can I turn this off and limit the window pop ups to disconnects? |
| [2015-05-04 17:15:51] |
| |
|
This should not normally be the case. Provide one of the lines that is causing the Message Log to open. It will have a * at the end of it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-04 21:49:43] |
| cmet - Posts: 565 |
|
I don't see any with an asterisk at the end. These are happening with Historical Data requests for Market Stats symbols only. Namely the following: ADR-NYSE NISS-SP NTCK-SP NVOL-NYSE TICK-NYSE All of text blocks contain basically the same information and look like this: (please note the bolded text - it is present in every text block). HD Request # 16 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2015-05-04 14:45:44 HD Request # 16 | Download start Date-Time: 2015-05-04 14:44:43.0 | 2015-05-04 14:45:44 HD Request # 16 | Using server: ds3.sierracharts.com port 10149 | 2015-05-04 14:45:44 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-05-04 14:45:44 Socket (50) | Connected. | 2015-05-04 14:45:44 HD Request # 16 | Sending historical data logon request message. | 2015-05-04 14:45:44 HD Request # 16 | Requesting Intraday data. Start Date-Time: 2015-05-04 14:44:43. Record interval: 0. Symbol: TICK-NYSE | 2015-05-04 14:45:44 HD Request # 16 | Decompressing data. | 2015-05-04 14:45:44 HD Request # 16 | Receiving Intraday data for TICK-NYSE starting at 2015-05-04 14:44:43 | 2015-05-04 14:45:44 HD Request # 16 | Timestamp of first Intraday data file record written: 2015-05-04 14:44:45 | 2015-05-04 14:45:44 Socket (50) | Shutdown and closed. | 2015-05-04 14:45:44 HD Request # 16 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-04 14:45:44 The network socket for historical data has been closed. | 2015-05-04 14:45:44 HD Request # 16 | Received 9 records from 2015-05-04 14:44:43 to 2015-05-04 14:45:41 (58.0 seconds) and wrote 8 records for TICK-NYSE | 2015-05-04 14:45:44 HD Request # 16 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 18 | 2015-05-04 14:45:44 Removed historical data download ID 18 | 2015-05-04 14:45:44 Date Time Of Last Edit: 2015-05-04 21:50:32
|
| [2015-05-05 03:13:06] |
| |
|
Therefore, it is not these lines which are causing the log window to open. It is something else.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-05 03:18:00] |
| cmet - Posts: 565 |
|
Those are the only types of entries I see when the Log Window opens. Same happens every time I launch SC. The Log Window opens and shows me every single operation it's performing with relation to data download. There are no asterisks at all at the end of any text line. Is there a way to completely disable this window and prevent it from popping up? |
| [2015-05-05 03:43:16] |
| |
|
All we can say is if the line does not have an asterisk at the end, it definitely is not going to open that window. If it is, we would have absolutely no idea why and we have not heard of this before. Before you exit from Sierra Chart close the Message Log and it should not appear when you open Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-05 03:52:04] |
| cmet - Posts: 565 |
|
Definitely does. Always has. I thought that was normal. It happens every time I launch SC and pops up intermittently all day long. Every time I launch, this is the first block of text: Software version: 1251 | 2015-05-04 20:07:51 Uses New Spreadsheets | 2015-05-04 20:07:51 Usage end date: 2015-05-31 | 2015-05-04 20:07:51 Enabled for: Advanced Features. | 2015-05-04 20:07:51 Enabled for: Advanced Features 2. | 2015-05-04 20:07:51 Enabled for: Sierra Chart Historical Data Service. | 2015-05-04 20:07:51 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-05-04 20:07:51 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-05-04 20:07:51 Received 1 data feed usernames. | 2015-05-04 20:07:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-04 20:07:51 Active service: AMP/TTNet | 2015-05-04 20:07:51 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-05-04 20:07:51 2015-05-04 20:07:51 Local computer clock time | 2015-05-04 20:07:51 2015-05-05 03:07:51 GMT time | 2015-05-04 20:07:51 2015-05-04 20:07:51 Time zone adjusted time | 2015-05-04 20:07:51 Time difference to server time: 1 seconds. | 2015-05-04 20:07:51 Program path: C:\SierraChart\ | 2015-05-04 20:07:51 Data Files path: C:\SierraChart\Data\ | 2015-05-04 20:07:51 OS Version Number: 6.1 | 2015-05-04 20:07:51 Locale Information: C | 2015-05-04 20:07:51 It then goes and lists every operation it's performing, Historical Data Requests, New Symbol Settings for TT, Rollover date info, TT Fix connections, the whole nine yards. What would trigger this to show? Is there a checkbox that might be enabled somewhere? |
| [2015-05-05 13:21:28] |
| cmet - Posts: 565 |
|
This window just popped up and has this line: SC Market Stats | There has been no activity on the network socket. Will reconnect. | 2015-05-05 06:19:38 * |
| [2015-05-05 13:29:45] |
| Sawtooth - Posts: 4143 |
|
This has been an issue since day one. What I do is drag a corner of the Message Log to size it very small, then park it out of the way. Then if you want to see what is in the log, drag the corner to size it large.
|
| [2015-05-05 13:32:52] |
| cmet - Posts: 565 |
|
There needs to be a control to disable the message window completely or restrict it to critical messages only imo.
|
| [2015-05-05 22:12:47] |
| cmet - Posts: 565 |
|
Here it is again SC Market Stats | There has been no activity on the network socket. Will reconnect. | 2015-05-05 15:11:53 * Please fix. |
| [2015-05-29 15:25:29] |
| GreyLock58 - Posts: 169 |
|
I have a similar problem, but the log message comes up every time my computer comes out of sleep mode. When I minimize the log window and save it, the next time I come out of sleep mode it maximizes. I also would like more control over the log message window. It is annoying to have to close the message log windows on multiple SC instances every time my computer comes out of sleep mode.
|
| [2015-06-02 16:35:46] |
| ertrader - Posts: 681 |
|
+1 Good idea
|
| [2015-06-03 03:33:03] |
| |
|
In regards to posts 11,12, we have made the specified messages not open the Message Log. We apologize for the delay with the response. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: