Support Board
Date/Time: Sun, 22 Dec 2024 13:42:37 +0000
cant send orders
View Count: 994
| [2015-05-01 13:13:09] |
| User379459 - Posts: 9 |
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unable to send order using my OEC account why? Trade Activity Log file read result: 5 records inserted. 0 records filtered. | 2015-05-01 08:25:51 Trade Activity Log file date-time limits: Sim record date-time limit is 2015-04-26 00:00:00. Non-sim record date-time limit is 2015-04-01 00:00:00. Non-sim fill record date-time limit is 2015-01-31 00:00:00. | 2015-05-01 08:25:51 Interactive Brokers | Sent reqOpenOrders request | 2015-05-01 08:26:02 Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2237. Service Order ID: OECFIX:635656788354806730:55543. Symbol: ESM5 | 2015-05-01 09:09:07 * Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2238. Service Order ID: OECFIX:635656788354806730:55545. Symbol: ESM5 | 2015-05-01 09:09:07 * Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2239. Service Order ID: OECFIX:635656788354806730:55547. Symbol: ESM5 | 2015-05-01 09:09:07 * Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2240. Service Order ID: OECFIX:635656788354806730:55549. Symbol: ESM5 | 2015-05-01 09:09:12 * Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2241. Service Order ID: OECFIX:635656788354806730:55551. Symbol: ESM5 | 2015-05-01 09:09:12 * Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 2242. Service Order ID: OECFIX:635656788354806730:55553. Symbol: ESM5 | 2015-05-01 09:09:12 * |
| [2015-05-01 18:15:19] |
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Go to Global Settings >> Data/Trade Service Settings and set the Connection Details >> Account to your OEC account number/ID. If you are not sure what that is, you should see it listed at the top right in the OEC Trader software from what we remember. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-01 18:18:33] |
| dennismed - Posts: 62 |
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read other post's regarding OEC time for a change
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| [2015-05-04 13:19:26] |
| User379459 - Posts: 9 |
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Hello, I have followed the steps, use the same account ID as my OEC account. but still facing troubles. something im missng? |
| [2015-05-04 17:01:37] |
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Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Let us know the particular account ID you are using and your OEC Username and we will contact OEC for you about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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