Support Board
Date/Time: Sun, 22 Dec 2024 12:58:18 +0000
Historical and real time quotes not activated
View Count: 1068
| [2015-05-01 12:30:16] |
| bookert4 - Posts: 56 |
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Hello support, I paid up on all fees last night but I am not getting the data coming through on my charts, please advise. Also, I did re activate on the Account page ?? Software version: 1217 | 2015-05-01 07:25:58 Uses Old Spreadsheets | 2015-05-01 07:25:58 Usage end date: 2015-05-25 | 2015-05-01 07:25:58 Enabled for: Advanced Features. | 2015-05-01 07:25:58 Enabled for: Advanced Features 2. | 2015-05-01 07:25:58 Enabled for: Sierra Chart Historical Data Service. | 2015-05-01 07:25:58 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-05-01 07:25:58 Received 1 data feed usernames. | 2015-05-01 07:25:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-01 07:25:58 Active service: TD Ameritrade | 2015-05-01 07:25:58 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-05-01 07:25:58 2015-05-01 07:25:58 Local computer clock time | 2015-05-01 07:25:58 2015-05-01 12:25:58 GMT time | 2015-05-01 07:25:58 2015-05-01 07:25:58 Time zone adjusted time | 2015-05-01 07:25:58 Time difference to server time: 48 seconds. | 2015-05-01 07:25:58 WARNING: Your computer's clock is off by 48 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2015-05-01 07:25:58 Program path: C:\SierraChart3\ | 2015-05-01 07:25:58 Data Files path: C:\SierraChart3\Data\ | 2015-05-01 07:25:58 OS Version Number: 6.1 | 2015-05-01 07:25:58 Locale Information: C | 2015-05-01 07:25:58 Checking for new symbol settings for tda | 2015-05-01 07:25:58 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-01 07:25:58 HTTP connection to www.sierrachart.com:80 (1348) | Connected. | 2015-05-01 07:25:58 Symbol settings are up-to-date for tda | 2015-05-01 07:25:58 TD Ameritrade | Connecting. | 2015-05-01 07:26:03 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-05-01 07:26:03 HTTP connection to www.sierrachart.com:80 (1348) | Closed. No error. | 2015-05-01 07:26:03 HTTP connection to www.sierrachart.com:80 (1348) | Shutdown and closed. | 2015-05-01 07:26:03 TD Ameritrade | Authorized for streamer data. | 2015-05-01 07:26:04 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2015-05-01 07:26:04 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2015-05-01 07:26:04 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2015-05-01 07:26:04 TD Ameritrade | Connected. | 2015-05-01 07:26:05 TD Ameritrade | Starting real-time market data updates for: /CLM5. ID: 1 | 2015-05-01 07:26:08 Intraday data recording state for symbol /CLM5 is set to download pending. | 2015-05-01 07:26:08 HD Request # 2 | Downloading Intraday chart data for /CLM5 to the file [CLM5.scid. Service: nymex | 2015-05-01 07:26:08 HD Request # 2 | Download start Date-Time: 2015-05-01 00:42:21.0 | 2015-05-01 07:26:09 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-01 07:26:09 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-01 07:26:09 Socket (3468) | Connected. | 2015-05-01 07:26:09 HD Request # 2 | Sending historical data logon request message. | 2015-05-01 07:26:09 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-05-01 00:42:21. Record interval: 0. Symbol: CLM15 | 2015-05-01 07:26:09 HD Request # 2 | Decompressing data. | 2015-05-01 07:26:09 HD Request # 2 | Receiving Intraday data for /CLM5 starting at 2015-05-01 00:42:21 | 2015-05-01 07:26:09 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-05-01 00:43:38 | 2015-05-01 07:26:09 Socket (3468) | Shutdown and closed. | 2015-05-01 07:26:09 The network socket for historical data has been closed. | 2015-05-01 07:26:09 HD Request # 2 | Received 15074 records from 2015-05-01 00:42:21 to 2015-05-01 07:25:15 (6.7 hours) and wrote 15073 records for /CLM5 | 2015-05-01 07:26:09 HD Request # 2 | Intraday download COMPLETE for /CLM5. Completion time: 1s. Unique request ID: 1 | 2015-05-01 07:26:09 Removed historical data download ID 1 | 2015-05-01 07:26:09 Real-time Intraday chart data file updates started for /CLM5 | 2015-05-01 07:26:09 Intraday data recording state for symbol /CLM5 is set to download pending. | 2015-05-01 07:26:09 HD Request # 3 | Downloading Intraday chart data for /CLM5 to the file [CLM5.scid. Service: tda | 2015-05-01 07:26:09 HD Request # 3 | Download start Date-Time: 2015-05-01 07:25:15.0 | 2015-05-01 07:26:09 HD Request # 3 | Requesting historical Minute data for the current day. | 2015-05-01 07:26:09 TD Ameritrade | Streamer request #6 sent. | 2015-05-01 07:26:09 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-05-01 07:26:10 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-05-01 07:26:10 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-3 | 2015-05-01 07:26:10 HD Request # 3 | Chart history request unsuccessful. | 2015-05-01 07:26:27 Gzip data is corrupt or incomplete. | 2015-05-01 07:26:27 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /CLM5 | 2015-05-01 07:26:27 HD Request # 3 | Intraday download COMPLETE for /CLM5. Completion time: 19s. Unique request ID: 2 | 2015-05-01 07:26:28 Removed historical data download ID 2 | 2015-05-01 07:26:28 Real-time Intraday chart data file updates started for /CLM5 | 2015-05-01 07:26:28 Date Time Of Last Edit: 2015-05-01 12:31:33
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| [2015-05-01 17:07:53] |
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Please restart Sierra Chart and Force a Login following the documentation here: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support |
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