Support Board
Date/Time: Sun, 22 Dec 2024 13:09:33 +0000
5 mins of data feed lost
View Count: 947
| [2015-05-01 10:17:47] |
| User34124 - Posts: 279 |
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http://www.sierrachart.com/image.php?l=1430475262249.png This is peak time FX... 10am London session.. why on earth is there this much price data intermittently missing, for absolutely no reason? This is infuriating http://www.sierrachart.com/image.php?l=1430475422375.png |
| [2015-05-01 10:32:22] |
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We see that FXCM had a data feed problem. We will patch the data. But we are not able to do this until later in the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-02 02:15:18] |
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The data has now been patched.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-03 09:31:11] |
| User34124 - Posts: 279 |
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Are you serious, or ... ?
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lol 2.png| [2015-05-03 10:22:07] |
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We assume that you know that you have to right-click before the missing data in the chart and select Delete Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-03 14:00:57] |
| User34124 - Posts: 279 |
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Forgive my ignorance that I should have to self-diagnose, and then self-repair a data feed I pay for..but I assume that you know I use roughly 200 charts and am no way inclined to do that on each one?
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| [2015-05-03 19:24:09] |
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What other symbols have missing data? We only noticed EURUSD. Also when you Download data for one symbol in an Intraday chart, all the other charts with the same symbol are reloaded as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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