Support Board
Date/Time: Sun, 22 Dec 2024 13:55:21 +0000
Can NOT login 3rd account
View Count: 1147
| [2015-04-28 14:32:04] |
| Rex1 - Posts: 14 |
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I can not have 3rd account login in.
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| [2015-04-28 17:03:27] |
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Your account is enabled for 3 systems. Make sure that you are running Sierra Chart on 3 computers concurrently at most, and restart Sierra Chart. Sierra Chart Support |
| [2015-04-29 00:03:03] |
| Rex1 - Posts: 14 |
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Try N times, no success on 3rd one. even I changed each computer to try on 3rd login, it failed all the time.
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| [2015-04-29 00:42:02] |
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Could you please confirm to us to specific error message you see when you try to login on the third computer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-29 11:44:40] |
| Rex1 - Posts: 14 |
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it show this : this login has exceeded the number of allowed systems. If you have restarted Sierra Chart or have closed Sierra Chart on one system and using it on another, you may need to wait 3 minutes since closing Sierra Chart,....... |
| [2015-04-29 17:21:54] |
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We have tested to make sure that your account can run 3 concurrent systems, and we were able to do so without any issues. Make sure that you do not have Sierra Chart running on a 4th computer. Sierra Chart Support |
| [2015-04-29 19:38:19] |
| Rex1 - Posts: 14 |
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I am sure there is NO 4th logins , it is the 3rd login can NOT success!!!!!!!. still not working,please help!!!!!!!
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| [2015-04-29 21:29:23] |
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At the moment we show you are logged into Sierra Chart using two systems. Is this correct? When you have a problem again, let us know and we will look at it more closely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-30 03:57:43] |
| Rex1 - Posts: 14 |
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please give me remote support, It just NOT work on 3rd login
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| [2015-04-30 04:31:44] |
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We have contacted you about this through an Account Support ticket.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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