Support Board
Date/Time: Sun, 22 Dec 2024 08:01:42 +0000
Connection Issue
View Count: 879
| [2015-04-24 14:25:00] |
| JayShea - Posts: 92 |
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Last week I began using Open E-Cry data with a Zaner account. My Forex data subscription was about to run out and I decided there was no need to renew since I was trading futures. The account was set up with Zaner and data was coming through properly. Last night at midnight local time the Sierra subscription to Forex was cut off as I expected but it also disconnected me from Open E-Cry. Kindly restore the connection to Open E-Cry. Thanks JD |
| [2015-04-24 16:41:27] |
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Your Sierra Chart usage time has expired. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support |
| [2015-04-24 16:47:07] |
| JayShea - Posts: 92 |
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So, if I get data from someone else I still need to pay you?
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| [2015-04-24 16:53:21] |
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Yes, you will still need to have a Sierra Chart package to use the software. For Sierra Chart pricing, refer to this page: http://www.sierrachart.com/index.php?l=Packages.php You can calculate the price on that page for any package and number of months you wish to purchase. Sierra Chart Support |
| [2015-04-24 19:02:56] |
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We have temporarily activated your account for now. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-26 20:09:48] |
| JayShea - Posts: 92 |
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Max Thanks for the temporary reactivation. I've paid for additional time but have changed the package from 3 to 1 as I neither need Forex historical or current data. Will I lose anything else? Kind regards JD |
| [2015-04-27 00:24:56] |
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Refer to this table here for the differences between the different Sierra Chart Service Packages: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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