Support Board
Date/Time: Thu, 31 Oct 2024 10:12:39 +0000
Continuous Connection Loss
View Count: 858
| [2015-04-23 17:58:54] |
| dennismed - Posts: 62 |
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through out the day I lose my connection to the server at times while in trades. What can be done to prevent this issue? Thank You |
| [2015-04-23 18:09:01] |
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At the time this happens post a copy of the Sierra Chart Message Log. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-23 19:52:00] |
| dennismed - Posts: 62 |
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Software version: 1227 | 2015-04-23 07:14:54 Uses New Spreadsheets | 2015-04-23 07:14:54 Usage end date: 2015-05-21 | 2015-04-23 07:14:54 Enabled for: Advanced Features. | 2015-04-23 07:14:54 Enabled for: Advanced Features 2. | 2015-04-23 07:14:54 Enabled for: Sierra Chart Historical Data Service. | 2015-04-23 07:14:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-23 07:14:54 Active service: Open E Cry FIX | 2015-04-23 07:14:54 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-04-23 07:14:54 2015-04-23 08:14:54 Local computer clock time | 2015-04-23 07:14:54 2015-04-23 12:14:54 GMT time | 2015-04-23 07:14:54 2015-04-23 07:14:54 Time zone adjusted time | 2015-04-23 07:14:54 Time difference to server time: 4 seconds. | 2015-04-23 07:14:54 Program path: C:\SierraChart\ | 2015-04-23 07:14:54 Data Files path: C:\SierraChart\Data\ | 2015-04-23 07:14:54 OS Version Number: 6.1 | 2015-04-23 07:14:54 Locale Information: C | 2015-04-23 07:14:54 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-04-23 09:11:50 OEC FIX Trading socket (72) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-04-23 09:16:54 OEC FIX Trading socket (72) | SSL shutdown indicates not able to send 'close notify'. | 2015-04-23 09:16:54 OEC FIX Trading socket (72) | SSL has been shut down. | 2015-04-23 09:16:54 OEC FIX Trading socket (72) | SSL object has been freed. SSL state is now disconnected. | 2015-04-23 09:16:54 OEC FIX Trading socket (72) | Shutdown and closed. | 2015-04-23 09:16:54 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-23 09:16:54 Connection to the external service has been lost. | 2015-04-23 09:16:54 OEC FIX Trading: DisconnectFIX called. | 2015-04-23 09:16:54 OEC FAST Data: Sending a Logout message. | 2015-04-23 09:16:54 Disconnected from Open E Cry. | 2015-04-23 09:16:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-23 09:16:54 OEC FAST Data socket (73) | Closed. No error. | 2015-04-23 09:16:54 OEC FAST Data socket (73) | Shutdown and closed. | 2015-04-23 09:16:54 OEC FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2015-04-23 09:16:54 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-04-23 09:16:57 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-23 Date Time Of Last Edit: 2015-04-23 20:26:06
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| [2015-04-23 20:27:45] |
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We see the same problem in our connection to OEC: OEC FIX Trading socket (72) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. Which indicates this is an OEC server problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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