Support Board
Date/Time: Sat, 21 Dec 2024 16:54:39 +0000
data problem
View Count: 1012
| [2015-04-15 12:40:14] |
| User28248 - Posts: 3 |
|
Hi, Yesterday, I added some credit to be able to use SC Exchange Data. Today, when I turn my platform on, I receive a message stating ""Symbol is unknown. Click for symbol information", which makes no sense because I have the correct symbol "CLK15" and am not getting real time data at the moment. I will appreciate your support in resolving this issue. Thanks in advance. Best regards, Mete Topcuoglu |
| [2015-04-15 16:58:55] |
| |
|
You have the wrong Service selected. With the lower CME exchange fee you are paying, you cannot use the "SC Exchange Data" service. You must use one of the Trading services and have a trading account. Please follow the setup instructions starting with step #10 here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions For more information, refer to this section here about accessing real-time CME data: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support Date Time Of Last Edit: 2015-04-15 17:59:12
|
To post a message in this thread, you need to log in with your Sierra Chart account: