Support Board
Date/Time: Sat, 21 Dec 2024 17:18:23 +0000
connecion
View Count: 1239
| [2015-04-14 16:22:51] |
| Liam Ivers - Posts: 5 |
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first time user FXCM trying to login but wont connect the data settings have Trader server and Data server your "help" screen only says "server" email from fxcm SocketConnectHost=fixreal.fxcorporate.com SocketConnectPort=8028 SenderCompID=*********_client1 TargetCompID=FXCM TargetSubID=GBREAL Date Time Of Last Edit: 2015-04-14 16:25:47
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| [2015-04-14 17:28:00] |
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Set the Trading server to the same address. Data server can be left blank. After this we need to see the Message Log. Provide it by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-14 17:41:07] |
| Liam Ivers - Posts: 5 |
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FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8028. | 2015-04-14 17:38:42 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-04-14 17:38:42 FXCM FIX Trading session socket (69) | Connected. | 2015-04-14 17:38:42 FXCM FIX Trading session: Sending the Logon message. | 2015-04-14 17:38:42 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-04-14 17:38:42 FXCM FIX Trading session | User status: user not recognised or password incorrect.4 | 2015-04-14 17:38:43 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-04-14 17:38:43 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.5 | 2015-04-14 17:38:43 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-04-14 17:38:43 FXCM FIX Trading session socket (69) | Shutdown and closed. | 2015-04-14 17:38:43 FXCM FIX Trading session: Logged out and disconnected. | 2015-04-14 17:38:43 FXCM FIX Trading session: Disconnected. | 2015-04-14 17:38:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:38:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:38:43 FXCM FIX Trading: Disconnected. | 2015-04-14 17:38:43 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:38:43 Current selected Data/Trading service: FXCM FIX Trading | 2015-04-14 17:39:54 FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8028. | 2015-04-14 17:39:59 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-04-14 17:39:59 FXCM FIX Trading session socket (70) | Connected. | 2015-04-14 17:39:59 FXCM FIX Trading session: Sending the Logon message. | 2015-04-14 17:40:00 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-04-14 17:40:00 FXCM FIX Trading session | User status: user not recognised or password incorrect.4 | 2015-04-14 17:40:00 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-04-14 17:40:00 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.5 | 2015-04-14 17:40:00 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-04-14 17:40:00 FXCM FIX Trading session socket (70) | Shutdown and closed. | 2015-04-14 17:40:00 FXCM FIX Trading session: Logged out and disconnected. | 2015-04-14 17:40:00 FXCM FIX Trading session: Disconnected. | 2015-04-14 17:40:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:40:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:40:00 FXCM FIX Trading: Disconnected. | 2015-04-14 17:40:00 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:40:00 Current selected Data/Trading service: FXCM FIX Trading | 2015-04-14 17:40:39 FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8028. | 2015-04-14 17:40:45 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-04-14 17:40:45 FXCM FIX Trading session socket (71) | Connected. | 2015-04-14 17:40:45 FXCM FIX Trading session: Sending the Logon message. | 2015-04-14 17:40:45 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-04-14 17:40:45 FXCM FIX Trading session | User status: user not recognised or password incorrect.4 | 2015-04-14 17:40:45 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-04-14 17:40:45 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.5 | 2015-04-14 17:40:45 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-04-14 17:40:45 FXCM FIX Trading session socket (71) | Shutdown and closed. | 2015-04-14 17:40:45 FXCM FIX Trading session: Logged out and disconnected. | 2015-04-14 17:40:45 FXCM FIX Trading session: Disconnected. | 2015-04-14 17:40:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-14 17:40:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-14 17:40:45 FXCM FIX Trading: Disconnected. | 2015-04-14 17:40:45 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-14 17:40:45 |
| [2015-04-14 18:09:46] |
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This is the relevant message: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.5 | 2015-04-14 17:40:45 Select Global Settings >>Data/Trade Service Settings. Set the Username to the SenderCompID without the "_client1". Confirm the Password is set correctly. Press OK. After this, select File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-14 18:15:42] |
| Liam Ivers - Posts: 5 |
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err - its already set to 2510112423 ( my account number) thanks for yor help in advance btw :-) password is def correct |
| [2015-04-14 18:22:20] |
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Therefore, confirm with FXCM what you should set the Username and Password to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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