Support Board
Date/Time: Mon, 30 Dec 2024 17:50:38 +0000
Connecting to Data Feed
View Count: 901
| [2015-04-13 21:48:56] |
| User47638 - Posts: 35 |
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I have set Data Trade Service Settings to my OEC account. Sierra is enabled at OEC> But I cannot now connect to my Sierra account.
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| [2015-04-13 21:54:17] |
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If you are having trouble connecting to OEC, refer to the documentation here: https://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-14 04:00:00
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| [2015-04-13 22:37:09] |
| User47638 - Posts: 35 |
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I am not getting these messages. I was connected once but now nothing. Would you like to see my message log?
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| [2015-04-13 23:14:54] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-13 23:19:36] |
| User47638 - Posts: 35 |
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Software version: 1220 | 2015-04-13 15:56:19 Uses New Spreadsheets | 2015-04-13 15:56:19 Usage end date: 2015-04-26 | 2015-04-13 15:56:19 Enabled for: Advanced Features. | 2015-04-13 15:56:19 Enabled for: Sierra Chart Historical Data Service. | 2015-04-13 15:56:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-13 15:56:19 Active service: Open E Cry FIX | 2015-04-13 15:56:19 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-04-13 15:56:19 2015-04-13 15:56:19 Local computer clock time | 2015-04-13 15:56:19 2015-04-13 20:56:19 GMT time | 2015-04-13 15:56:19 2015-04-13 15:56:19 Time zone adjusted time | 2015-04-13 15:56:19 Time difference to server time: 1 seconds. | 2015-04-13 15:56:19 Program path: C:\SierraChart\ | 2015-04-13 15:56:19 Data Files path: C:\SierraChart\Data\ | 2015-04-13 15:56:19 OS Version Number: 6.1 | 2015-04-13 15:56:19 Locale Information: C | 2015-04-13 15:56:19 Checking for new symbol settings for oec | 2015-04-13 15:56:19 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-13 15:56:19 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-13 15:56:19 Symbol settings are up-to-date for oec | 2015-04-13 15:56:20 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2015-04-13 17:28:37 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-13 17:28:37 OEC FIX Trading socket (166) | Connected. | 2015-04-13 17:28:37 OEC FIX Trading socket (166) | Starting SSL connection. | 2015-04-13 17:28:37 OEC FIX Trading socket (166) | SSL connection established. | 2015-04-13 17:28:38 OEC FIX Trading: Sending the Logon message. | 2015-04-13 17:28:38 OEC FIX Trading socket (166) | Closed. No error. | 2015-04-13 17:28:38 OEC FIX Trading socket (166) | SSL shutdown indicates not able to send 'close notify'. | 2015-04-13 17:28:38 OEC FIX Trading socket (166) | SSL has been shut down. | 2015-04-13 17:28:38 OEC FIX Trading socket (166) | SSL object has been freed. SSL state is now disconnected. | 2015-04-13 17:28:38 OEC FIX Trading socket (166) | Shutdown and closed. | 2015-04-13 17:28:38 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-13 17:28:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-04-13 17:28:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-04-13 17:28:38 OEC FIX Trading: DisconnectFIX called. | 2015-04-13 17:28:38 Disconnected from Open E Cry. | 2015-04-13 17:28:38 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-04-13 17:28:38 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2015-04-13 17:31:38 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-04-13 17:31:38 OEC FIX Trading socket (167) | Connected. | 2015-04-13 17:31:38 OEC FIX Trading socket (167) | Starting SSL connection. | 2015-04-13 17:31:38 OEC FIX Trading socket (167) | SSL connection established. | 2015-04-13 17:31:39 OEC FIX Trading: Sending the Logon message. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | Closed. No error. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | SSL shutdown indicates not able to send 'close notify'. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | SSL has been shut down. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | SSL object has been freed. SSL state is now disconnected. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | Shutdown and closed. | 2015-04-13 17:31:39 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-04-13 17:31:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on thi Date Time Of Last Edit: 2015-04-13 23:32:04
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| [2015-04-14 04:02:37] |
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These are the relevant messages: OEC FIX Trading: Sending the Logon message. | 2015-04-13 17:31:39 OEC FIX Trading socket (167) | Closed. No error. | 2015-04-13 17:31:39 This is the relevant documentation for this problem: https://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem Contact OEC for further assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-14 17:54:14] |
| User47638 - Posts: 35 |
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I contacted OEC and we located the problem so now I am connected. But I get the message "symbol unknown". I downloaded the recent version of Sierra, but now I am not receiving data even though I am connected.
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| [2015-04-14 18:12:43] |
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We need to see the Message Log again. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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