Support Board
Date/Time: Sat, 21 Dec 2024 13:15:44 +0000
Frozen charts/prices
View Count: 971
| [2015-04-13 14:12:00] |
| User53601 - Posts: 105 |
|
Hello, I am connected via Interactive Brokers and use IQfeed data. As of today I have problem with charts. The price is not moving. If I reconnect again, SC reload all data till the time of reload, but the price of all charts is "frozen" and not loading new data. Many thanks for your help |
| [2015-04-13 16:10:51] |
| |
|
Go to the instance/ copy of Sierra Chart connected to IQ Feed and open a chart for one of the symbols that is not updating and see if the chart updates there. If not, refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html If it does update there, also refer to help topic 3 for reasons why the chart may not be updating in the instance of Sierra Chart connected to IB. It sounds like you are not receiving the real-time data from IQ Feed. Help topic 3.4 will confirm this: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-13 16:13:18
|
| [2015-04-13 20:20:30] |
| User53601 - Posts: 105 |
|
I did not find the solution. I went to the instance/ copy of Sierra Chart connected to IQ Feed and opened a chart. Chart do not updates in realtime, however it updates once, in the case when I switch off/on data connection. I communicated with IQfeed support: " We’re not experiencing any data issues on this side." I excersised the followings in the instance/copy of Sierra Chart connected to IQ Feed: 1. After these two steps: File >> Disconnect File >> Connect to Data Feed. the data were downloaded, however only once. Afterwards no updating takes place. 2. No values are displayed in: Window >> Current Quote Window 3. Chart >> Chart Settings on the menu. I checked the following and there is no checkmark by Advanced Settings >> Disable Data File Updating 4. This box is set to blank: Main Settings >> Use Date Range >> To 5. File / Connect to datafeed - is disabled. Should it help, I can put here Message log. Date Time Of Last Edit: 2015-04-13 20:21:22
|
| [2015-04-13 20:57:55] |
| |
|
Both of the following are a clear indication the problem is on the IQ Feed side. Contact them again and insist there is something wrong with the transmission of the real-time data. 2.
No values are displayed in: Window >> Current Quote Window Chart do not updates in realtime, however it updates once, in the case when I switch off/on data connection. Possibly restarting the IQ Feed software may be enough. Refer to step 10 here: DTN IQ Feed Data Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-13 20:59:04
|
To post a message in this thread, you need to log in with your Sierra Chart account: