Support Board
Date/Time: Sat, 21 Dec 2024 13:20:28 +0000
Not connected
View Count: 1070
| [2015-04-10 01:09:08] |
| User78439 - Posts: 21 |
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I purchased a package 3 and I chose SC historical data. In pricing, it seems that it is included. But inside SirraCharts, service, it is shown: SC historical data(Not enabled on package) and on right upper corner, I see a RED message: Not corrected. I purchase this package for back-testing. Why I could get SC historical data ? Thanks for your help. |
| [2015-04-10 01:12:41] |
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You added 27 USD to the Additional Services Balance. We are purchasing the usage time for you. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-10 01:28:25] |
| User78439 - Posts: 21 |
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Thanks, it works now. In addition, when I use it during trading hour, I can get just DELAYED data in chart ? |
| [2015-04-10 01:30:36] |
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Yes, the data will be delayed 10 to 15 minutes but it will not update unless you reconnect to the data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-10 01:43:56] |
| User78439 - Posts: 21 |
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That means I have to refresh manually to update data ? If I choose 30M time frame, each 30m, I need to reconnect the data feed ?
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| [2015-04-11 08:58:09] |
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Yes, this is a correct understanding and keep in mind at the time of reconnection the data will be delayed 10 to 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-11 08:58:24
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| [2015-04-12 01:07:45] |
| User78439 - Posts: 21 |
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I tried Friday, it worked really like this : I had to reconnect manually every 30m to get delayed data. It is a little boring if I want to stay connected. There is other way so that it can update automatically ?
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| [2015-04-12 05:03:37] |
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No other way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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