Support Board
Date/Time: Fri, 22 Nov 2024 18:58:45 +0000
FIX connection problem
View Count: 1679
| [2013-05-31 18:18:22] |
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Let us know if you need help with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-31 18:22:11] |
| User62564 - Posts: 12 |
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I believe I need help. It seems to connect then disconnect and it saying there is an error connecting to the data or trade service. I seem to have downloaded historical data but not real time data is coming in. It just conitunes to say "waiting to reconnect". I would like some assistance for it to connect properly please.
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| [2013-05-31 20:58:55] |
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If you have your FXCM FIX connection details, then please create an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Please request help with FXCM FIX connection and provide your telephone number. We will call you on Monday. Make sure you have the connection details because we need those to enter them into Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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