Support Board
Date/Time: Sun, 22 Dec 2024 02:35:32 +0000
ICE US data not working
View Count: 1195
| [2015-04-09 06:14:21] |
| i960 - Posts: 360 |
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No market data or quotes for DX or TF right now. Mapping TF-201506-NYBOT to RJM15. Service code: ice.us | 2015-04-08 23:09:52
SC Exchange Data | Starting real-time market data updates for: RJM15. ID: 10 | 2015-04-08 23:09:52 Requesting market depth updates for: TF-201506-NYBOT if supported. | 2015-04-08 23:09:52 Intraday data recording state for symbol TF-201506-NYBOT is set to download pending. | 2015-04-08 23:09:52 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-04-08 23:09:53 Socket (11) | Shutdown and closed. | 2015-04-08 23:09:53 [...] HD Request # 18 | Downloading Intraday chart data for TF-201506-NYBOT to the file TF-201506-NYBOT.scid. Service: ice.us | 2015-04-08 23:09:59 HD Request # 18 | Download start Date-Time: 2015-04-08 22:42:43.0 | 2015-04-08 23:09:59 HD Request # 18 | Using server: scdf2.sierracharts.com port 10149 | 2015-04-08 23:09:59 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-04-08 23:09:59 Socket (19) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-04-08 23:10:01 Socket (19) | Shutdown and closed. | 2015-04-08 23:10:01 HD Request # 18 | Error downloading historical Intraday data for TF-201506-NYBOT. The network socket has been closed. Retrying download. | 2015-04-08 23:10:01 * HD Request # 18 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF-201506-NYBOT | 2015-04-08 23:10:01 |
| [2015-04-09 06:19:53] |
| i960 - Posts: 360 |
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And back to working. Perhaps it was temporary, although I posted it because "connection refused" is almost always server side. EDIT: Spoke too soon. TF still not working, DX is working (for market depth). I don't trade TF at night so if it's fixed by morning that's fine. Date Time Of Last Edit: 2015-04-09 06:22:36
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| [2015-04-09 06:30:45] |
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We are checking on this. We are told the collocation facility had some kind of power interruption. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-09 06:30:58
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| [2015-04-09 06:37:18] |
| i960 - Posts: 360 |
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Thanks. Additional errors such as auth failures now (also saw a couple for YM as well, which is non-ICE). Market data for DX is off again. TF still nothing yet. HD Request # 55 | Error downloading historical Intraday data for DX-201506-NYBOT. Historical data logon error: Logon rejected due to authorization failure. | 2015-04-08 23:34:41 * HD Request # 55 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DX-201506-NYBOT | 2015-04-08 23:34:41 HD Request # 56 | Downloading Intraday chart data for DX-201506-NYBOT to the file DX-201506-NYBOT.scid. Service: ice.us | 2015-04-08 23:34:41 HD Request # 56 | Download start Date-Time: 2015-04-08 23:33:01.0 | 2015-04-08 23:34:41 HD Request # 56 | Using server: scdf1.sierracharts.com port 10149 | 2015-04-08 23:34:41 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-04-08 23:34:41 Socket (59) | Connected. | 2015-04-08 23:34:41 HD Request # 56 | Sending historical data logon request message. | 2015-04-08 23:34:41 HD Request # 56 | Requesting Intraday data. Start Date-Time: 2015-04-08 23:33:01. Record interval: 0. Symbol: DXM15 | 2015-04-08 23:34:41 HD Request # 56 | Decompressing data. | 2015-04-08 23:34:41 HD Request # 56 | Receiving Intraday data for DX-201506-NYBOT starting at 2015-04-08 23:33:01 | 2015-04-08 23:34:41 HD Request # 56 | Timestamp of first Intraday data file record written: 2015-04-08 23:33:20 | 2015-04-08 23:34:41 Socket (59) | Shutdown and closed. | 2015-04-08 23:34:41 The network socket for historical data has been closed. | 2015-04-08 23:34:41 HD Request # 56 | Received 24 records from 2015-04-08 23:33:01 to 2015-04-08 23:34:39 (98.0 seconds) and wrote 20 records for DX-201506-NYBOT | 2015-04-08 23:34:41 HD Request # 56 | Intraday download COMPLETE for DX-201506-NYBOT. Completion time: 0s. Unique request ID: 29 | 2015-04-08 23:34:41 Removed historical data download ID 29 | 2015-04-08 23:34:41 Real-time Intraday chart data file updates started for DX-201506-NYBOT | 2015-04-08 23:34:41 Real-time data for symbol TF-201506-NYBOT has been restored. | 2015-04-08 23:34:59 Intraday data recording state for symbol TF-201506-NYBOT is set to download pending. | 2015-04-08 23:34:59 HD Request # 57 | Downloading Intraday chart data for TF-201506-NYBOT to the file TF-201506-NYBOT.scid. Service: ice.us | 2015-04-08 23:34:59 HD Request # 57 | Download start Date-Time: 2015-04-08 22:42:43.0 | 2015-04-08 23:34:59 HD Request # 57 | Using server: scdf2.sierracharts.com port 10149 | 2015-04-08 23:34:59 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-04-08 23:34:59 Socket (60) | Connected. | 2015-04-08 23:34:59 HD Request # 57 | Sending historical data logon request message. | 2015-04-08 23:34:59 Socket (60) | Shutdown and closed. | 2015-04-08 23:34:59 The network socket for historical data has been closed. | 2015-04-08 23:34:59 HD Request # 57 | Error downloading historical Intraday data for TF-201506-NYBOT. Historical data logon error: Logon rejected due to authorization failure. | 2015-04-08 23:34:59 * HD Request # 57 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF-201506-NYBOT | 2015-04-08 23:34:59 HD Request # 58 | Downloading Intraday chart data for TF-201506-NYBOT to the file TF-201506-NYBOT.scid. Service: ice.us | 2015-04-08 23:34:59 HD Request # 58 | Download start Date-Time: 2015-04-08 22:42:43.0 | 2015-04-08 23:34:59 HD Request # 58 | Using server: scdf1.sierracharts.com port 10149 | 2015-04-08 23:34:59 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-04-08 23:34:59 Socket (61) | Connected. | 2015-04-08 23:34:59 HD Request # 58 | Sending historical data logon request message. | 2015-04-08 23:34:59 HD Request # 58 | Requesting Intraday data. Start Date-Time: 2015-04-08 22:42:43. Record interval: 0. Symbol: RJM15 | 2015-04-08 23:35:00 HD Request # 58 | Decompressing data. | 2015-04-08 23:35:00 HD Request # 58 | Receiving Intraday data for TF-201506-NYBOT starting at 2015-04-08 22:42:43 | 2015-04-08 23:35:00 HD Request # 58 | Timestamp of first Intraday data file record written: 2015-04-08 23:13:01 | 2015-04-08 23:35:00 Socket (61) | Shutdown and closed. | 2015-04-08 23:35:00 The network socket for historical data has been closed. | 2015-04-08 23:35:00 HD Request # 58 | Received 16 records from 2015-04-08 22:42:43 to 2015-04-08 23:33:13 (50.5 minutes) and wrote 15 records for TF-201506-NYBOT | 2015-04-08 23:35:00 HD Request # 58 | Intraday download COMPLETE for TF-201506-NYBOT. Completion time: 1s. Unique request ID: 30 | 2015-04-08 23:35:00 Removed historical data download ID 30 | 2015-04-08 23:35:00 Real-time Intraday chart data file updates started for TF-201506-NYBOT | 2015-04-08 23:35:00 |
| [2015-04-09 06:38:50] |
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We are still working on the problem. It may help to switch to our other server. To do this select File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-09 06:39:30
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| [2015-04-09 06:42:54] |
| i960 - Posts: 360 |
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Yeah, have done that a few times. No change for the ICE symbols. I'm sure you guys are on it though.
Date Time Of Last Edit: 2015-04-09 06:43:13
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| [2015-04-09 06:48:49] |
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Yes
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 22:06:12] |
| i960 - Posts: 360 |
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So what ended up being the issue here and has anything been changed here such that upon power coming back the backend processes handling this will ensure they continually retry until all services are back up without human intervention?
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| [2015-04-09 23:19:26] |
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We cannot say exactly what the secondary problems were. They were on the Barchart side. All of our systems recovered properly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 23:23:29] |
| i960 - Posts: 360 |
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Alright cool, glad to hear. So in essence this was actually a barchart issue and not specific to SC.
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