Support Board
Date/Time: Sun, 22 Dec 2024 08:27:45 +0000
after paying $35 for sierra charts historical realtime data & $20 for 2nd connect How do I confi
View Count: 1054
| [2015-03-24 20:41:26] |
| johnbougearel - Posts: 26 |
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Yd I was able to pay $35 for SC historical realtime and $20 for 2nd connect, now I need to know how to configure these on one computer and a 2nd computer thanks |
| [2015-03-24 23:25:02] |
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As per your support ticket we tried calling, but were not able to reach you. We did leave a message. You will need to follow the setup instructions here starting with step #10: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Let us know if you still need help with the setup. Sierra Chart Support |
| [2015-03-25 00:45:44] |
| johnbougearel - Posts: 26 |
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Hi Max, Thank you! Indeed you did give me a call, from the Palmdale area, one minute before your message reply. I will follow up with the setup instructions in the morning starting with step #10. I do believe I will still need some remote assistance after I finish these instructions, so would it be okay to request another remote assist on Wed? This time, I will know to answer calls from the Palmdale area! Shall we say, Wed morn sometime (outside of 11-12 CT)? |
| [2015-03-25 03:47:02] |
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We see you have the CME Group with market depth exchange activated. Do you have a futures trading account? For the reason why we ask this, refer to this section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME If you still need help, we will give you a call tomorrow. Usually in the afternoon is best for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-25 09:55:24] |
| johnbougearel - Posts: 26 |
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Yes, I have an account with open ecry Wednesday afternoon works for me |
| [2015-03-25 17:20:04] |
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OK, we will be contacting you .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-25 17:28:16] |
| johnbougearel - Posts: 26 |
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best to give me a shout after 315 CT pm, so I can concentrate, mkts are moving today Thanks! |
| [2015-03-25 17:43:43] |
| johnbougearel - Posts: 26 |
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Saw your incoming at 142 ET, but could not pick up...Best to give me a shout after 315 CT today. Will that work for you?
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| [2015-03-25 20:40:39] |
| johnbougearel - Posts: 26 |
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Couldn't login to SC this afternoon. Software download of current version 1241 was aborted this afternoon. error opening sierra chart setup would not let me ignore to skip this file So, I have not been able to go to step 10 above yet. totally lost in other words |
| [2015-03-25 22:57:17] |
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User has been helped with remote assistance for above-described issues. Your OEC trading account does not support 2 concurrent connections. To access Futures on both computers at the same time, please contact your broker and request a separate OEC account for your other PC. Sierra Chart Support Date Time Of Last Edit: 2015-03-26 01:33:35
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| [2015-03-25 23:15:12] |
| johnbougearel - Posts: 26 |
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ok will do |
| [2015-03-25 23:15:31] |
| johnbougearel - Posts: 26 |
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and thanks today for your help!!
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| [2015-04-26 02:11:54] |
| johnbougearel - Posts: 26 |
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Hey Max, Still haven't really been using SC yet. Turned it on this week to get it prepped, worked fine. But went to jump on it this weekend and I get this "waiting to connect" message in the uppper right corner I can not connect. please advise, do I need you to jump back on? |
| [2015-04-26 09:28:20] |
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If you are using OEC, refer to this information here: http://www.sierrachart.com/index.php?page=doc/openecry.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-26 09:28:48
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| [2015-04-26 09:58:31] |
| johnbougearel - Posts: 26 |
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Yes, I am using OEC. I am gobsmacked by the statement in the link you sent that says "The Open E Cry FIX server which Sierra Chart uses for trading and market data, is not available over the weekends. Therefore, Sierra Chart will fail to connect during the weekend. There will be error messages related to this in the Sierra Chart Message Log." This is really unacceptable. What a disservice. What solutions are there around using the OPEN ECRY FIX servers? |
| [2015-04-27 00:50:07] |
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Please contact OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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