Support Board
Date/Time: Sat, 21 Dec 2024 17:44:19 +0000
My Sierra Charts is not connecting - Any ideas?
View Count: 991
| [2015-03-19 23:24:32] |
| CMG - Posts: 179 |
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Software version: 1239 | 2015-03-19 19:21:52 Uses Old Spreadsheets | 2015-03-19 19:21:52 Usage end date: 2015-05-26 | 2015-03-19 19:21:52 Enabled for: Advanced Features. | 2015-03-19 19:21:52 Enabled for: Advanced Features 2. | 2015-03-19 19:21:52 Enabled for: Sierra Chart Historical Data Service. | 2015-03-19 19:21:52 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-03-19 19:21:52 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-03-19 19:21:52 Received 2 data feed usernames. | 2015-03-19 19:21:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-19 19:21:52 Active service: TransAct Trading | 2015-03-19 19:21:52 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-03-19 19:21:52 2015-03-19 19:21:52 Local computer clock time | 2015-03-19 19:21:52 2015-03-19 23:21:52 GMT time | 2015-03-19 19:21:52 2015-03-19 19:21:52 Time zone adjusted time | 2015-03-19 19:21:52 Time difference to server time: 0 seconds. | 2015-03-19 19:21:52 Program path: C:\SierraChart\ | 2015-03-19 19:21:52 Data Files path: C:\SierraChart\Data\ | 2015-03-19 19:21:52 OS Version Number: 6.2 | 2015-03-19 19:21:52 Locale Information: C | 2015-03-19 19:21:52 Checking for new symbol settings for ta | 2015-03-19 19:21:52 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-19 19:21:52 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-19 19:21:53 Symbol settings are up-to-date for ta | 2015-03-19 19:21:54 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:21:57 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:21:57 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:21:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:21:57 TransAct Trading | Disconnected from the server. | 2015-03-19 19:21:57 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:21:57 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-03-19 19:21:59 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-19 19:21:59 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:21:59 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:21:59 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:21:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:21:59 TransAct Trading | Disconnected from the server. | 2015-03-19 19:21:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:21:59 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:01 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:01 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:01 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:01 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:01 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:03 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:03 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:03 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:04 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:06 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:06 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:06 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:06 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:06 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:08 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:08 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:08 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:08 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:10 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:10 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:10 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:10 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:10 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:12 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:12 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:12 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:12 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:12 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:14 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:14 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:14 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:14 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:14 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:16 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:16 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:16 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:16 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:16 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:18 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:18 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:18 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:18 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:18 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:20 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:20 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:20 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:20 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:22 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:22 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:22 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:22 Will reconnect to the server in 35.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:22 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-03-19 19:22:57 Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:57 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-19 19:22:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-19 19:22:57 TransAct Trading | Disconnected from the server. | 2015-03-19 19:22:57 Will reconnect to the server in 40.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-19 19:22:57 |
| [2015-03-19 23:48:43] |
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This is the relevant error message: Error running C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 2: The system cannot find the file specified. | 2015-03-19 19:22:57 * So the bridge program file is missing. Install Sierra Chart again by selecting Help >> Download Current Version. This will give you the missing file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-20 00:50:05] |
| CMG - Posts: 179 |
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I downloaded the latest version and it fixed the problem. What happen is the AVG advice me of a threat and as I authorized to fix, I saw something about a bridge with Sierra Charts. This may have cause the connection problem. But also be advice of what AVG was taking as a threat to my comp. thanks as always |
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