Support Board
Date/Time: Fri, 22 Nov 2024 18:43:05 +0000
SC with Ritmic
View Count: 3015
| [2013-05-29 13:16:05] |
| franc - Posts: 4 |
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I've connected SC with Ritmic. I've got green light and can download historical data on the ES. But then the price does not move. I have no real time activity. If I disconnect and re-connect the data feed the price updates up to the moment of the re-connection but then again no real time price movement. I contacted both my broker and Ritmic and everything is correctly settled on their side. Could you please help me? |
| [2013-05-29 14:54:01] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-29 16:08:13] |
| franc - Posts: 4 |
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I do not receive any error message.
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| [2013-05-29 19:33:51] |
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We still need to see the Message Log. Please provide that following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Also refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-30 08:34:31] |
| franc - Posts: 4 |
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Here is the Message Log: Software version: 962 | 2013-05-30 10:22:22 Current Service Package: 3 | 2013-05-30 10:22:22 Usage end date: 2013-06-02 | 2013-05-30 10:22:22 Sierra Chart Historical Data Service is included. | 2013-05-30 10:22:22 Active service: Trading Technologies | 2013-05-30 10:22:22 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-05-30 10:22:22 2013-05-30 10:22:22 Local computer clock time | 2013-05-30 10:22:22 2013-05-30 08:22:22 GMT time | 2013-05-30 10:22:22 2013-05-30 10:22:22 Time zone adjusted time | 2013-05-30 10:22:22 Time difference to server time: 2 seconds. | 2013-05-30 10:22:22 Program path: C:\SierraChart\ | 2013-05-30 10:22:22 Data Files path: C:\SierraChart\Data\ | 2013-05-30 10:22:22 OS Version Number: 5.1 | 2013-05-30 10:22:22 ! NOTICE: 3 days of full use Remaining. If you would like to continue full use the software and services, | 2013-05-30 10:22:22 please purchase more usage time by selecting Help >> Purchase on the menu. | 2013-05-30 10:22:22 Active service: Rithmic 01 | 2013-05-30 10:22:37 Requesting symbol settings for rim. Overwrite = off. | 2013-05-30 10:22:37 Request for symbol settings completed. | 2013-05-30 10:22:37 Processed received symbol settings | 2013-05-30 10:22:38 HD Request # 1 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv | 2013-05-30 10:22:42 HD Request # 1 - Starting date and time: 2013-05-29 11:47:08 | 2013-05-30 10:22:42 HD Request # 1 - Using server: ds4.sierracharts.com port 10049 | 2013-05-30 10:22:42 HD Request # 1 - Requesting up to 60 days of Intraday data. | 2013-05-30 10:22:42 HD Request # 1 - Decompressing data. | 2013-05-30 10:22:43 HD Request # 1 - Historical data for ESM3-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-05-30 10:22:43 HD Request # 1 - Received 0 records and wrote 0 records for ESM3-CME | 2013-05-30 10:22:43 HD Request # 1 - Intraday download COMPLETE for ESM3-CME | 2013-05-30 10:22:43 Rithmic service: Connecting. | 2013-05-30 10:22:51 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-30 10:22:51 Using Rithmic Production server. | 2013-05-30 10:22:51 Rithmic Alert Message: Market Data Connection Opened. | 2013-05-30 10:22:54 Rithmic Alert Message: Market Data Connection Login Complete. ok | 2013-05-30 10:22:54 Rithmic Alert Message: Trading System Connection Opened. | 2013-05-30 10:22:55 Rithmic Alert Message: Trading System Connection Login Complete. ok | 2013-05-30 10:22:55 Rithmic Alert Message: PnL Connection Opened. | 2013-05-30 10:22:57 Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-05-30 10:22:57 Rithmic Alert Message: Intraday History Connection Opened. | 2013-05-30 10:22:58 Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-05-30 10:22:58 Rithmic service: Connected. | 2013-05-30 10:23:01 Starting updates for: ESM3-CME | 2013-05-30 10:23:01 HD Request # 3 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv | 2013-05-30 10:23:01 HD Request # 3 - Starting date and time: 2013-05-29 11:47:08 | 2013-05-30 10:23:01 HD Request # 3 - Using server: ds5.sierracharts.com port 10049 | 2013-05-30 10:23:01 HD Request # 3 - Requesting up to 60 days of Intraday data. | 2013-05-30 10:23:02 HD Request # 3 - Decompressing data. | 2013-05-30 10:23:02 HD Request # 3 - Receiving Intraday data for ESM3-CME starting at 2013-05-29 11:47:08 | 2013-05-30 10:23:02 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-05-29 11:47:08 | 2013-05-30 10:23:02 Rithmic Alert Message: mrv error : 13. permission denied | 2013-05-30 10:23:04 Rithmic Alert Message: get_order_book error : 13. permission denied | 2013-05-30 10:23:04 Rithmic service: Error requesting positions. Error code: 6 | 2013-05-30 10:23:06 Rithmic service: Error requesting all open orders. Error code: 6 | 2013-05-30 10:23:06 HD Request # 3 - Received 567536 records from 2013-05-29 11:47:08 to 2013-05-30 10:23:17 (22.6 hours) and wrote 567535 records for ESM3-CME | 2013-05-30 10:23:20 HD Request # 3 - Intraday download COMPLETE for ESM3-CME | 2013-05-30 10:23:20 Real-time intraday chart data file updates started for ESM3-CME | 2013-05-30 10:23:20 Active service: Rithmic 01 | 2013-05-30 10:27:05 HD Request # 5 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid. Service: scsrv | 2013-05-30 10:27:43 HD Request # 5 - Starting date and time: 2013-05-30 10:14:58 | 2013-05-30 10:27:43 HD Request # 5 - Using server: ds3.sierracharts.com port 10049 | 2013-05-30 10:27:43 HD Request # 5 - Requesting up to 60 days of Intraday data. | 2013-05-30 10:27:43 HD Request # 5 - Decompressing data. | 2013-05-30 10:27:44 HD Request # 5 - Receiving Intraday data for ESM3-CME starting at 2013-05-30 10:14:58 | 2013-05-30 10:27:44 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-05-30 10:14:58 | 2013-05-30 10:27:44 HD Request # 5 - Received 1156 records from 2013-05-30 10:14:58 to 2013-05-30 10:27:40 (12.7 minutes) and wrote 1156 records for ESM3-CME | 2013-05-30 10:27:44 HD Request # 5 - Intraday download COMPLETE for ESM3-CME | 2013-05-30 10:27:44 Real-time intraday chart data file updates started for ESM3-CME | 2013-05-30 10:27:44 I've referred to help topic 3 bbut did not find anything wrong with my settings. |
| [2013-05-30 09:07:42] |
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Rithmic Alert Message: mrv error : 13. permission denied | 2013-05-30 10:23:04
Rithmic Alert Message: get_order_book error : 13. permission denied | 2013-05-30 10:23:04 Rithmic service: Error requesting positions. Error code: 6 | 2013-05-30 10:23:06 Rithmic service: Error requesting all open orders. Error code: 6 | 2013-05-30 10:23:06 The first 2 of these errors, we have not seen previously. They are from the Rithmic system. Please show your broker these errors. Essentially what it looks like is your account is disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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