Support Board
Date/Time: Sat, 21 Dec 2024 18:25:05 +0000
CQG AMP (trading) has disappeared
View Count: 1165
| [2015-02-28 22:38:38] |
| User31044 - Posts: 33 |
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For the last week when I log in it connects to CQG FIX Trading [trading] despite me having CQG AMP trading selected under Data/Trade Service settings; I change it back to the proper setting (CQG AMP) and it starts working again, but when I close the application and restart it goes back to CQG FIX. I downloaded the latest version of SC thinking this would fix my problem, but CQG AMP isn't even a selection in the Service selection menu anymore! What is going on?
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| [2015-02-28 23:47:48] |
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So when it is set CQG FIX Trading there is not a connection to the CQG server? If so, we need to contact AMP about this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-01 03:45:55] |
| User31044 - Posts: 33 |
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Correct (with the latest version of SC). V.1235 would not connect at all (it timed out after about 20-30 minutes or so so I quit trying) . My previous version (1217) would work with FIX, just not properly. But I reinstalled v.1220 and the CQG AMP service was listed, and once I connected to it it worked properly. I just have to manually connect to it after startup. Why is the AMP trade service not listed in the latest version? And why won't it automatically connect to AMP on startup anymore?
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| [2015-03-01 06:10:29] |
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CQG AMP is the same as CQG FIX Trading. So we are not totally sure about the problem but in version 1220 CQG AMP may use the CQG Web API. Could you install another copy of Sierra Chart on your system and try connecting using CQG FIX Trading and post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-02 03:09:24] |
| User31044 - Posts: 33 |
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CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:13 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:13 socket (24) | Connected. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:13 socket (24) | Shutdown and closed. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:13 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:13 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:13 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:13 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:18 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:18 socket (25) | Connected. | 2015-03-01 21:05:18 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:19 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:19 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:19 socket (25) | Shutdown and closed. | 2015-03-01 21:05:19 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:19 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:19 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:19 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:19 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:19 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:24 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:24 socket (26) | Connected. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:24 socket (26) | Shutdown and closed. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:24 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:24 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:24 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:24 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:29 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:29 socket (27) | Connected. | 2015-03-01 21:05:29 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:29 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:29 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:29 socket (27) | Shutdown and closed. | 2015-03-01 21:05:29 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:29 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:29 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:30 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:30 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:30 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:35 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:35 socket (28) | Connected. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:35 socket (28) | Shutdown and closed. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:35 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:35 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:35 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:35 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:40 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:40 socket (29) | Connected. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:40 socket (29) | Shutdown and closed. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:40 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:40 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:40 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:40 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-01 21:05:45 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-01 21:05:45 socket (30) | Connected. | 2015-03-01 21:05:46 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-01 21:05:46 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Please call support. | 2015-03-01 21:05:46 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-03-01 21:05:46 socket (30) | Shutdown and closed. | 2015-03-01 21:05:46 CQG FIX Trading FIX: Logged out and disconnected. | 2015-03-01 21:05:46 CQG FIX Trading FIX: Disconnected. | 2015-03-01 21:05:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-01 21:05:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-01 21:05:46 CQG FIX Trading FIX: DisconnectFIX called. | 2015-03-01 21:05:46 CQG FIX Trading | Disconnected. | 2015-03-01 21:05:46 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-01 21:05:46 Date Time Of Last Edit: 2015-03-03 06:55:48
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| [2015-03-02 08:01:20] |
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Select Global Settings >> Data/Trade Service Settings. Confirm that FIX Trading Connection Details >> Username Is correct. If you are still having difficulty, start an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets And reference this thread and we will contact you to connect to your system remotely to better understand issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-02 08:01:51
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| [2015-03-02 14:03:52] |
| User31044 - Posts: 33 |
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Account Support ticket has been opened -
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| [2015-03-02 14:04:56] |
| User31044 - Posts: 33 |
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(#1425301975191)
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| [2015-03-03 06:54:46] |
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We understand this problem is now resolved on your side. Let us know if this is not the case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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