Support Board
Date/Time: Sun, 22 Dec 2024 05:05:19 +0000
Disconnections CQG, once again
View Count: 879
| [2015-02-24 20:33:15] |
| User11942 - Posts: 298 |
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Dear SC team, did you figure our what does the CQG's "status code 1000" stand for? I have received this status code several times today after I updated my SC from 1220 to 1234 this am. I don't want to say that the problem is directly related to the update but I didn't notice any CQG related disconnections for a long time now. And I did never receive that status code. Websocket | Received opcode Close. Received status code: 1000 | 2015-02-24 11:50:12
First off, I'd like to understand reasons of the problem.And how can I resolve it? Any advise would be appreciated. Thank you. Date Time Of Last Edit: 2015-02-24 20:33:35
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| [2015-02-24 20:44:24] |
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It is not due to the particular version of Sierra Chart you are running. We do not know what the status code means. It is not something we have any control over. We did tell CQG about it but did not hear back from them. We do not know what more can be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-24 21:15:22] |
| User11942 - Posts: 298 |
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Thanks for your response. I've just realized I was disconnected from Rithmic today as well. Windows code 10061. What caused the problem with Rithmic connection? I cannot find any clue. Please see excerpt from the log below. Rithmic Trading | Port for executable: 49878 | 2015-02-24 11:46:03
Listening socket (1200), port 49878 | Closed. | 2015-02-24 11:46:03 Rithmic Trading | Starting server: C:\SierraChart5\Rim\DTCBridge.exe | 2015-02-24 11:46:03 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49878 | 2015-02-24 11:46:05 Socket (15) | Connected. | 2015-02-24 11:46:05 Rithmic Trading | Connected to server. | 2015-02-24 11:46:05 Rithmic Trading | Sending logon request message. | 2015-02-24 11:46:05 Rithmic Trading | Starting the connection process to data and trading service. | 2015-02-24 11:46:05 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart5\Rim\Rithmic.log | 2015-02-24 11:46:05 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-02-24 11:46:05 Connection timed out. Will disconnect and retry. | 2015-02-24 11:48:03 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-24 11:48:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-24 11:48:03 Socket (15) | Shutdown and closed. | 2015-02-24 11:48:03 Rithmic Trading | Disconnected from the server. | 2015-02-24 11:48:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-24 11:48:03 Rithmic Trading | Bridge process is still running. | 2015-02-24 11:48:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49878 | 2015-02-24 11:48:07 Socket (16) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-24 11:48:08 Socket (16) | Shutdown and closed. | 2015-02-24 11:48:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-24 11:48:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-24 11:48:08 Rithmic Trading | Disconnected from the server. | 2015-02-24 11:48:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-24 11:48:08 Rithmic Trading | Bridge process is still running. | 2015-02-24 11:48:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49878 | 2015-02-24 11:48:12 Socket (17) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-24 11:48:13 Socket (17) | Shutdown and closed. | 2015-02-24 11:48:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-24 11:48:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-24 11:48:13 Rithmic Trading | Disconnected from the server. | 2015-02-24 11:48:13 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-24 11:48:13 Rithmic Trading | Bridge process is still running. | 2015-02-24 11:48:15 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49878 | 2015-02-24 11:48:17 Socket (18) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-24 11:48:18 Socket (18) | Shutdown and closed. | 2015-02-24 11:48:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-24 11:48:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-24 11:48:18 Rithmic Trading | Disconnected from the server. | 2015-02-24 11:48:18 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-24 11:48:18 Rithmic Trading | Bridge process is still running. | 2015-02-24 11:48:20 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49878 | 2015-02-24 11:48:22 Socket (19) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-24 11:48:23 Socket (19) | Shutdown and closed. | 2015-02-24 11:48:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-24 11:48:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-24 11:48:23 Rithmic Trading | Disconnected from the server. | 2015-02-24 11:48:23 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-24 11:48:23 Rithmic Trading | Port for executable: 49918 | 2015-02-24 11:48:25 Listening socket (1340), port 49918 | Closed. | 2015-02-24 11:48:25 Rithmic Trading | Starting server: C:\SierraChart5\Rim\DTCBridge.exe | 2015-02-24 11:48:25 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49918 | 2015-02-24 11:48:27 Socket (20) | Connected. | 2015-02-24 11:48:27 Rithmic Trading | Connected to server. | 2015-02-24 11:48:27 Rithmic Trading | Sending logon request message. | 2015-02-24 11:48:27 Rithmic Trading | Starting the connection process to data and trading service. | 2015-02-24 11:48:27 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart5\Rim\Rithmic.log | 2015-02-24 11:48:27 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-02-24 11:48:27 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-02-24 11:48:36 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-02-24 11:48:36 Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-02-24 11:48:38 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-02-24 11:48:38 Rithmic Trading | Server Alert: PnL Connection Opened | 2015-02-24 11:48:39 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-02-24 11:48:40 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-02-24 11:48:41 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-02-24 11:48:41 Rithmic Trading | Server Name: SC DTC Bridge. | 2015-02-24 11:48:41 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-02-24 11:48:41 Rithmic Trading | Successfully connected. IB='AMP'. | 2015-02-24 11:48:41 Rithmic Trading | Trading is supported. | 2015-02-24 11:48:41 Rithmic Trading | Order cancel and replace is supported. | 2015-02-24 11:48:41 Rithmic Trading | OCO Orders supported. | 2015-02-24 11:48:41 |
| [2015-02-25 03:03:51] |
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The answer to your question is not within the scope of our support because we have no ability to determine that and even if we did, we would not take the time to do so being the connection is now working. If you continue to have ongoing issues with CQG, consider using another trading service if you can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-25 03:04:09
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