Support Board
Date/Time: Sat, 21 Dec 2024 17:42:34 +0000
DOM error with FXCM FIX
View Count: 1309
| [2015-02-19 17:03:57] |
| EuropeanTrader - Posts: 290 |
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Hello, please advise on this: I have an error in the DOM, where spread is graphically showed differently then the current market. This is on live fxcm fix account. Please see attached pic. Thanks. |
| [2015-02-19 17:40:37] |
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Are you currently still seeing this? It looks correct to us: http://www.sierrachart.com/image.php?l=1424367579123.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-20 10:31:41] |
| EuropeanTrader - Posts: 290 |
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Yes, I still have the same issue. And I am talking about a live account trading, you sent me SIM screenshot. Thanks for assistance. |
| [2015-02-20 14:58:32] |
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This does not make a difference because we are looking at the same data feed you are using. Can you confirm the version of Sierra Chart you are running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-20 16:25:04] |
| EuropeanTrader - Posts: 290 |
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1224
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| [2015-02-20 21:00:17] |
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Does the Window >> Current Quote Window show the Bid and Ask prices out of alignment with the last trade price?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-23 12:32:13] |
| EuropeanTrader - Posts: 290 |
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Please see attached.
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 ScreenHunter_05 Feb. 23 13.29.jpg / V - Attached On 2015-02-23 12:31:56 UTC - Size: 285.92 KB - 354 views |
| [2015-02-23 18:27:50] |
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Select Chart >> Open Market Depth Window. Does the market depth values on that window match what you see on the Trade DOM? They should.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-23 19:43:31] |
| EuropeanTrader - Posts: 290 |
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see attached |
| ScreenHunter_05 Feb. 23 20.42.jpg / V - Attached On 2015-02-23 19:43:29 UTC - Size: 276.75 KB - 389 views |
| [2015-02-23 20:07:54] |
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This is the wrong Market Depth window. You need to select Chart >> Open Market Depth Window on the Trade DOM window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-23 20:49:34] |
| EuropeanTrader - Posts: 290 |
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sorry, please see this how is it? |
Attachment Deleted. ScreenHunter_07 Feb. 23 21.48.jpg / V - Attached On 2015-02-23 20:49:23 UTC - Size: 285.73 KB - 396 views |
| [2015-02-24 08:09:24] |
| EuropeanTrader - Posts: 290 |
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Hi whats up with that? Can I safely execute trades on my live FXCM FIX? thank you Date Time Of Last Edit: 2015-02-24 08:09:33
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| [2015-02-24 09:43:26] |
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This is not making sense to us. We have to set up a time to look at this with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-24 10:17:03] |
| EuropeanTrader - Posts: 290 |
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ok, please do. Can you do it today? |
| [2015-02-24 10:42:21] |
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Yes, but could be in your evening?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-24 10:56:45] |
| EuropeanTrader - Posts: 290 |
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can we do it at 5.00pm CET, that is 11.00am EST?
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| [2015-02-24 11:55:55] |
| EuropeanTrader - Posts: 290 |
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no sorry lets do it later... 8pm my time... 2pm est? ok? contact me details on email. thx
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| [2015-02-24 18:06:01] |
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When you are ready select Help >> Accept Remote Assistance. Start an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Let us know the Teamviewer ID number and password. We do not need a voice connection. Just have Sierra Chart running and we will look at the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-24 18:54:23] |
| EuropeanTrader - Posts: 290 |
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hi sorry I left the office... wasnt sure about your meeting confirmation what about tomorrow same time? thanks |
| [2015-02-24 19:05:45] |
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Yes, tomorrow will be fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-25 18:59:03] |
| EuropeanTrader - Posts: 290 |
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I will do it right now.
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| [2015-02-26 03:28:15] |
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This problem is now solved. Reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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