Support Board
Date/Time: Sun, 22 Dec 2024 04:58:04 +0000
Error Connecting--Windows Error Code 10061
View Count: 2506
| [2015-02-18 14:56:39] |
| User22853 - Posts: 1 |
|
I cannot connect to the data feed. Everything worked fine yesterday and I made no changes since. I sent the Message log for analysis: Software version: 1224 | 2015-02-18 09:52:21 Uses New Spreadsheets | 2015-02-18 09:52:21 Usage end date: 2015-08-08 | 2015-02-18 09:52:21 Enabled for: Advanced Features. | 2015-02-18 09:52:21 Enabled for: Advanced Features 2. | 2015-02-18 09:52:21 Enabled for: Sierra Chart Historical Data Service. | 2015-02-18 09:52:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-02-18 09:52:21 Active service: Rithmic Trading | 2015-02-18 09:52:21 Data/Trade Service Settings automatically set. | 2015-02-18 09:52:21 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-02-18 09:52:21 2015-02-18 08:52:21 Local computer clock time | 2015-02-18 09:52:21 2015-02-18 14:52:21 GMT time | 2015-02-18 09:52:21 2015-02-18 09:52:21 Time zone adjusted time | 2015-02-18 09:52:21 Time difference to server time: 0 seconds. | 2015-02-18 09:52:21 Program path: C:\SierraChart1\ | 2015-02-18 09:52:21 Data Files path: C:\SierraChart1\Data\ | 2015-02-18 09:52:21 OS Version Number: 6.2 | 2015-02-18 09:52:21 Locale Information: C | 2015-02-18 09:52:21 Checking for new symbol settings for rim | 2015-02-18 09:52:21 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-02-18 09:52:21 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-02-18 09:52:21 Symbol settings are up-to-date for rim | 2015-02-18 09:52:22 Files to Open on Start up | Opening file: Vermont Volume Traders CL.cht | 2015-02-18 09:52:24 Files to Open on Start up | Opening file: Vermont Volume Traders ES.cht | 2015-02-18 09:52:24 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-02-18 09:52:27 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-02-18 09:52:27 Rithmic Trading | Port for executable: 57668 | 2015-02-18 09:52:27 Listening socket (1848), port 57668 | Closed. | 2015-02-18 09:52:27 Rithmic Trading | Starting server: C:\SierraChart1\Rim\DTCBridge.exe | 2015-02-18 09:52:27 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Vermont Volume Traders CL.cht | 2015-02-18 09:52:28 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Vermont Volume Traders CL.cht | 2015-02-18 09:52:28 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: Vermont Volume Traders CL.cht | 2015-02-18 09:52:29 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:29 * Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:30 * Rithmic Trading | Connecting to the server 127.0.0.1. Port 57668 | 2015-02-18 09:52:30 Socket (2) | Connected. | 2015-02-18 09:52:30 Rithmic Trading | Connected to server. | 2015-02-18 09:52:30 Rithmic Trading | Sending logon request message. | 2015-02-18 09:52:30 Rithmic Trading | Starting the connection process to data and trading service. | 2015-02-18 09:52:30 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart1\Rim\Rithmic.log | 2015-02-18 09:52:30 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-02-18 09:52:30 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:30 * Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-02-18 09:52:31 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-02-18 09:52:31 Rithmic Trading | Server Name: DTC Bridge. | 2015-02-18 09:52:31 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-02-18 09:52:31 Rithmic Trading | Logon error from server | 2015-02-18 09:52:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:31 Socket (2) | Shutdown and closed. | 2015-02-18 09:52:31 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:31 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:31 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:52:33 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57668 | 2015-02-18 09:52:35 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:52:36 Socket (3) | Shutdown and closed. | 2015-02-18 09:52:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:36 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:36 Chart #2 has tagged chart #4 for full recalculation. Chartbook: Vermont Volume Traders ES.cht | 2015-02-18 09:52:36 Chart #2 has tagged chart #4 for full recalculation. Chartbook: Vermont Volume Traders ES.cht | 2015-02-18 09:52:36 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: Vermont Volume Traders ES.cht | 2015-02-18 09:52:36 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:37 * Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:37 * Rithmic Trading | Bridge process is still running. | 2015-02-18 09:52:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57668 | 2015-02-18 09:52:40 Socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:52:41 Socket (4) | Shutdown and closed. | 2015-02-18 09:52:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:41 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:41 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:52:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57668 | 2015-02-18 09:52:45 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:52:46 Socket (5) | Shutdown and closed. | 2015-02-18 09:52:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:46 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:46 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:46 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:52:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57668 | 2015-02-18 09:52:50 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:52:51 Socket (6) | Shutdown and closed. | 2015-02-18 09:52:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:51 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:51 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:51 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:52 * Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:52:53 * Rithmic Trading | Port for executable: 57684 | 2015-02-18 09:52:53 Listening socket (1864), port 57684 | Closed. | 2015-02-18 09:52:53 Rithmic Trading | Starting server: C:\SierraChart1\Rim\DTCBridge.exe | 2015-02-18 09:52:53 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57684 | 2015-02-18 09:52:55 Socket (7) | Connected. | 2015-02-18 09:52:55 Rithmic Trading | Connected to server. | 2015-02-18 09:52:55 Rithmic Trading | Sending logon request message. | 2015-02-18 09:52:55 Rithmic Trading | Starting the connection process to data and trading service. | 2015-02-18 09:52:55 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart1\Rim\Rithmic.log | 2015-02-18 09:52:55 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-02-18 09:52:55 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-02-18 09:52:56 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-02-18 09:52:56 Rithmic Trading | Server Name: DTC Bridge. | 2015-02-18 09:52:56 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-02-18 09:52:56 Rithmic Trading | Logon error from server | 2015-02-18 09:52:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:52:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:52:56 Socket (7) | Shutdown and closed. | 2015-02-18 09:52:56 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:52:56 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:52:56 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:52:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57684 | 2015-02-18 09:53:00 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:53:01 Socket (8) | Shutdown and closed. | 2015-02-18 09:53:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:53:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:53:01 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:53:02 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:53:02 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:53:04 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57684 | 2015-02-18 09:53:06 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:53:07 Socket (9) | Shutdown and closed. | 2015-02-18 09:53:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:53:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:53:07 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:53:07 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:53:07 Rithmic Trading | Bridge process is still running. | 2015-02-18 09:53:09 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57684 | 2015-02-18 09:53:11 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-02-18 09:53:12 Socket (10) | Shutdown and closed. | 2015-02-18 09:53:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-18 09:53:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-18 09:53:12 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:53:12 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-18 09:53:12 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:53:14 * Rithmic Trading | Bridge process is still running. | 2015-02-18 09:53:14 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57684 | 2015-02-18 09:53:16 File >> Disconnect selected. | 2015-02-18 09:53:16 Socket (11) | Shutdown and closed. | 2015-02-18 09:53:16 Rithmic Trading | Disconnected from the server. | 2015-02-18 09:53:16 Study/Price Overlay DateTime: Array is unallocated. | 2015-02-18 09:53:21 * |
| [2015-02-18 18:04:26] |
| |
|
This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-02-18 09:52:56 Refer to step 17 here for help with a permission denied error: http://www.sierrachart.com/index.php?page=doc/OptimusRithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: