Support Board
Date/Time: Sun, 22 Dec 2024 11:30:11 +0000
DOM format
View Count: 945
| [2015-02-03 22:27:50] |
| joshtrader - Posts: 492 |
|
Twice I have seen this strange phenomenon in the DOM. It's not a config issue, as the format was fine until right now. I suspect that if I refresh or disconnect/reconnect, it will work fine. ES is closed right now which may be a factor. This is the SC exchange data feed. I just wanted to let you know so you can be aware of it.
Date Time Of Last Edit: 2015-02-03 22:28:15
|
 2-3-2015 5-25-49 PM.png / V - Attached On 2015-02-03 22:27:49 UTC - Size: 25.46 KB - 350 views |
| [2015-02-03 22:49:02] |
| |
|
Not sure why that is happening. Someone else pointed something like this out. Do you notice a problem with the prices in the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 22:50:13] |
| joshtrader - Posts: 492 |
|
I can not be 100% sure, but I am almost certain that no charts were affected. When CME started accepting orders for ES again before the 5pm central open, it fixed itself without my intervention.
|
| [2015-02-03 23:03:54] |
| |
|
Open the Sierra Chart Message Log, do you see any lines in there indicating errors have been filtered?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 23:07:19] |
| joshtrader - Posts: 492 |
|
No but I have attached it here. around 17:30 is when I noticed the issue and by 17:45 or 17:50, CME came back online and it was good.
|
Private File |
| [2015-02-03 23:08:36] |
| |
|
At the time you notice this go to Chart >> Chart Settings >> Advanced Settings 2 and let us know what the real-time multiplier is set to. Also check it now to see what it is normally set to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 23:09:42] |
| joshtrader - Posts: 492 |
|
Ok will do
|
| [2015-02-03 23:13:34] |
| |
|
We discovered the problem. We are putting out a new release this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: