Support Board
Date/Time: Sun, 22 Dec 2024 16:03:57 +0000
Cannot execute in Sierra
View Count: 1033
| [2015-01-20 17:01:22] |
| User27182 - Posts: 15 |
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Have had Sierra for several months but have not executed LIVE just SIM trading. Today I tried some live trades & was rejected with the message that it was an invalid account- unknown account. ------------------------------------------------------------------ I have OEC data feed - I opened OEC Trader platform & executed a trade = no problem It updated my P&L in my account. I went back to Sierra Orders & Positions - it showed #1 the rejected orders also #2 the successful trade using the OEC trader. I tried to copy & paste the Orders & Positions but the word wrap in this small box made a jumble of the text. I suppose I could send an image but I would have to compress some columns to get it all on one screen shot. please advise..---------->later |
| [2015-01-20 17:51:27] |
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Make sure that Global Settings >> Data/Trade Service Settings >> Connection Details >> Account is properly set to your OEC account number. If we do need to see anything it would be the line in the Trade >> Trade Service Log which indicates the order rejection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-20 18:43:03] |
| User27182 - Posts: 15 |
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OEC Trade Service Settings appears to be set correctly. Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 15437. Service Order ID: OECFIX:635572152523148504:26260. Symbol: ESH5 | 2015-01-20 10:21:22 * ------------------------------------------------------------------------------- |
| [2015-01-20 19:16:56] |
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That error is quite clear, it indicates the account set in Global Settings >> Data/Trade Service Settings >> Connection Details >> Account is not correct. Contact OEC and find out specifically the account you need to use.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-20 19:18:47
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