Support Board
Date/Time: Sun, 22 Dec 2024 05:45:56 +0000
Extra bar on Daily futures chart
View Count: 1170
| [2015-01-14 22:16:33] |
| User36492 - Posts: 48 |
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Why does an extra bar appear each day after session close of NQ, ES, etc?
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 daily.NQ.PNG / V - Attached On 2015-01-14 22:16:16 UTC - Size: 114.29 KB - 327 views |
| [2015-01-14 23:02:30] |
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We have to tried to duplicate this. We are not seeing this at the moment. For now select Edit >>Download Data for All Historical Charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-15 00:44:34
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| [2015-01-14 23:12:50] |
| User36492 - Posts: 48 |
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That's what I usually do. The bar stops appearing a couple hours after session close. It's not a major issue, just annoying.
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| [2015-01-15 00:44:20] |
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We will figure it out once we can see it. We will watch for it the next couple of days. Can you tell us about what specific time you see it and the time zone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-15 01:14:58] |
| User36492 - Posts: 48 |
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Start looking for it around 3:30 central
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| [2015-02-10 08:00:44] |
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We do periodically look for the problem but have not seen it yet. Could you let us know if you still see this problem on the latest release of Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-10 22:38:41] |
| User36492 - Posts: 48 |
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Yep
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| ES.2.10.15.PNG / V - Attached On 2015-02-10 22:37:38 UTC - Size: 96.83 KB - 319 views Attachment Deleted. |
| [2015-02-10 22:55:30] |
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We need to see the standard header line. Only post an image by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And what time zone do you have Sierra Chart set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-10 23:09:03] |
| User36492 - Posts: 48 |
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http://www.sierrachart.com/image.php?l=1423609469739.png Chicago CST |
| [2015-02-10 23:11:43] |
| User36492 - Posts: 48 |
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After 5:00pm CST, the situation corrects. http://www.sierrachart.com/image.php?l=1423609885156.png |
| [2015-02-12 04:35:04] |
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We have continued to look into this and considered it and it is not reproducible. The only conclusion we can come up with is that you have specified Session Times which use a starting time which is too early for this symbol in Global Settings >> Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-12 14:36:06] |
| User36492 - Posts: 48 |
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So what times do you suggest I use? Do these session times affect the daily, weekly charts? I am usually interested in regular session data. my setting for ES. Start time: 8:30 end time: 15:15 evening start: 15:30 evening end: 8:29:59 Date Time Of Last Edit: 2015-02-12 14:37:44
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| [2015-02-12 19:24:29] |
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We need to look into this and we will get back to you tonight.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-17 22:24:40] |
| User36492 - Posts: 48 |
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Any word on the proper time I should be using? http://www.sierrachart.com/image.php?l=1424211730505.png |
| [2015-02-17 23:03:50] |
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The time at which the daily high and low are reset is at 18:00 US Eastern time for the ES.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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