Support Board
Date/Time: Sun, 22 Dec 2024 20:35:36 +0000
cant get live data feed from transact.....red message in top coner saying "not connected"
View Count: 979
[2015-01-08 19:09:05] |
User73009 - Posts: 12 |
Here is the copied message that is coming up when i try to connect. Software version: 1220 | 2015-10-08 14:06:42 Uses Old Spreadsheets | 2015-10-08 14:06:42 Usage end date: 2015-04-09 | 2015-10-08 14:06:42 Enabled for: Advanced Features. | 2015-10-08 14:06:42 Enabled for: Sierra Chart Historical Data Service. | 2015-10-08 14:06:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-08 14:06:42 Active service: TransAct Trading | 2015-10-08 14:06:42 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-10-08 14:06:42 2015-10-08 14:06:42 Local computer clock time | 2015-10-08 14:06:42 2015-10-08 18:06:42 GMT time | 2015-10-08 14:06:42 2015-10-08 14:06:42 Time zone adjusted time | 2015-10-08 14:06:42 Time difference to server time: 23583572 seconds. | 2015-10-08 14:06:42 WARNING: Your computer's clock is off by 23583572 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2015-10-08 14:06:42 Program path: C:\SierraChart\ | 2015-10-08 14:06:42 Data Files path: C:\SierraChart\Data\ | 2015-10-08 14:06:42 OS Version Number: 6.1 | 2015-10-08 14:06:42 Locale Information: C | 2015-10-08 14:06:42 Checking for new symbol settings for ta | 2015-10-08 14:06:42 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-10-08 14:06:42 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-10-08 14:06:42 Symbol settings are up-to-date for ta | 2015-10-08 14:06:43 Notice: -182 days of full use Remaining. To continue full use the software and services, | 2015-10-08 14:06:43 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2015-10-08 14:06:43 * Files to Open on Start up | Opening file: Reffs chart#1.cht | 2015-10-08 14:06:45 Files to Open on Start up | Opening file: Reffs chart #2.cht | 2015-10-08 14:06:45 Files to Open on Start up | Opening file: Reffs chart#3.cht | 2015-10-08 14:06:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ5.scid | 2015-10-08 14:06:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ5.scid | 2015-10-08 14:06:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ5.scid | 2015-10-08 14:06:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ5.scid | 2015-10-08 14:06:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ5.scid | 2015-10-08 14:06:45 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-10-08 14:06:46 Intraday data recording state for symbol ESZ5 is set to download pending. | 2015-10-08 14:06:46 HD Request # 2 | Downloading Intraday chart data for ESZ5 to the file ESZ5.scid. Service: ta | 2015-10-08 14:06:46 HD Request # 2 | Download start Date-Time: 2015-04-05 14:06:46.0 | 2015-10-08 14:06:46 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2015-10-08 14:06:46 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-10-08 14:06:46 Socket (2) | Connected. | 2015-10-08 14:06:46 HD Request # 2 | Sending historical data logon request message. | 2015-10-08 14:06:46 Notice: Sierra Chart usage time has ended. Disconnecting from the data feed. | 2015-10-08 14:06:46 * To purchase more usage time, select 'Help >> Add Usage Credit' and restart Sierra Chart | 2015-10-08 14:06:46 TransAct Trading | Disconnected from the server. | 2015-10-08 14:06:46 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-04-05 14:06:46. Record interval: 1. Symbol: ESZ5 | 2015-10-08 14:06:46 Socket (2) | Shutdown and closed. | 2015-10-08 14:06:46 HD Request # 2 | Historical data for ESZ5 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-10-08 14:06:46 The network socket for historical data has been closed. | 2015-10-08 14:06:46 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ5 | 2015-10-08 14:06:46 HD Request # 2 | Intraday download COMPLETE for ESZ5. Completion time: 0s. Unique request ID: 1 | 2015-10-08 14:06:46 Removed historical data download ID 1 | 2015-10-08 14:06:46 TransAct Trading | Bridge process is still running. | 2015-10-08 14:06:47 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-10-08 14:06:48 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-10-08 14:06:48 Notice: Sierra Chart usage time has ended. Disconnecting from the data feed. | 2015-10-08 14:06:48 * To purchase more usage time, select 'Help >> Add Usage Credit' and restart Sierra Chart | 2015-10-08 14:06:48 TransAct Trading | Disconnected from the server. | 2015-10-08 14:06:48 |
[2015-01-08 19:22:12] |
Sierra Chart Engineering - Posts: 104368 |
WARNING: Your computer's clock is off by 23583572 seconds. See: https://www.sierrachart.com/index.php?l=helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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