Support Board
Date/Time: Sun, 22 Dec 2024 20:58:30 +0000
Problem connecting
View Count: 932
| [2015-01-08 14:16:40] |
| EllenT - Posts: 21 |
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Hi, I've not been able to connect and get live data for several days. I keep seeing the message "Waiting to reconnect. The log is copied below. Thanks Elaine Software version: 1220 | 2015-01-08 08:55:17 Uses New Spreadsheets | 2015-01-08 08:55:17 Usage end date: 2015-06-09 | 2015-01-08 08:55:17 Enabled for: Advanced Features. | 2015-01-08 08:55:17 Enabled for: Sierra Chart Historical Data Service. | 2015-01-08 08:55:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-08 08:55:17 Active service: Open E Cry FIX | 2015-01-08 08:55:17 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-08 08:55:17 2015-01-08 08:55:17 Local computer clock time | 2015-01-08 08:55:17 2015-01-08 13:55:17 GMT time | 2015-01-08 08:55:17 2015-01-08 08:55:17 Time zone adjusted time | 2015-01-08 08:55:17 Time difference to server time: 2 seconds. | 2015-01-08 08:55:17 Program path: C:\SierraChart\ | 2015-01-08 08:55:17 Data Files path: C:\SierraChart\Data\ | 2015-01-08 08:55:17 OS Version Number: 6.1 | 2015-01-08 08:55:17 Locale Information: C | 2015-01-08 08:55:17 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2015-01-08 09:13:50 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-08 09:13:50 OEC FIX Trading socket (77) | Connected. | 2015-01-08 09:13:50 OEC FIX Trading socket (77) | Starting SSL connection. | 2015-01-08 09:13:50 OEC FIX Trading socket (77) | SSL connection established. | 2015-01-08 09:13:51 OEC FIX Trading: Sending the Logon message. | 2015-01-08 09:13:51 OEC FIX Trading | Connected to trading server. | 2015-01-08 09:13:52 Open E Cry FIX | Connecting to prod.openecry.com:9301. | 2015-01-08 09:13:52 OEC FIX Trading: Received a Logout message. | 2015-01-08 09:13:52 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-01-08 09:13:52 OEC FIX Trading socket (77) | SSL shutdown indicates not able to send 'close notify'. | 2015-01-08 09:13:52 OEC FIX Trading socket (77) | SSL has been shut down. | 2015-01-08 09:13:52 OEC FIX Trading socket (77) | SSL object has been freed. SSL state is now disconnected. | 2015-01-08 09:13:52 OEC FIX Trading socket (77) | Shutdown and closed. | 2015-01-08 09:13:52 OEC FIX Trading: Logged out and disconnected. | 2015-01-08 09:13:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-08 09:13:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-08 09:13:52 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-08 09:13:52 OEC FIX Trading: DisconnectFIX called. | 2015-01-08 09:13:52 OEC FAST Data socket (78) | Shutdown and closed. | 2015-01-08 09:13:52 OEC FAST Data: Socket connection was closed without any logout messages sent or received. | 2015-01-08 09:13:52 Disconnected from Open E Cry. | 2015-01-08 09:13:52 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-08 09:13:52 Date Time Of Last Edit: 2015-01-08 17:24:09
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| [2015-01-08 17:22:31] |
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These are the relevant messages: OEC FIX Trading: Sending the Logon message. | 2015-01-08 09:10:50 OEC FIX Trading | Connected to trading server. | 2015-01-08 09:10:50 Open E Cry FIX | Connecting to prod.openecry.com:9301. | 2015-01-08 09:10:50 OEC FIX Trading: Received a Logout message. | 2015-01-08 09:10:50 The OEC server is logging you out after logon. Refer to this section here: http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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