Support Board
Date/Time: Fri, 22 Nov 2024 18:58:30 +0000
V.978 and Transact
View Count: 3831
| [2013-05-21 18:42:46] |
| Carl71 - Posts: 125 |
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You have changed again the settings in DATA/TRADE SERVICE for Transact It appears clear to me that the only option available for the Transact Service is SEND TRADES ONLY I don't like this for many reasons Please restore the previous option Back to version 976 Thanks Date Time Of Last Edit: 2013-05-21 18:46:55
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| [2013-05-21 18:45:02] |
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We cannot do that. We no longer have control over those options. This issue now solely rests with TransAct support. Under an agreement with TransAct, we no longer will be responsible for those options. All further discussion on this matter must be communicated to TransAct. Thank you for your understanding.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-21 18:45:12
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| [2013-05-21 18:48:49] |
| Carl71 - Posts: 125 |
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So what does that mean? I have to remain for the entire life with V.976? No, This is not possible I don't understand the reason why we have to do a step back Update market depth only on trade is absolutely unacceptable nowadays Transact Dom does not use this option I have never seen a DOM that use this option Date Time Of Last Edit: 2013-05-21 18:57:09
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| [2013-05-22 14:55:39] |
| User29582 - Posts: 33 |
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This is BIG issue. V978 is not working using Mode 1(UDP) with Transact. We have to UN-check "use Mode 1". It's too slow to use TCP. This is Not acceptable. Please fix it ASAP. |
| [2013-05-22 16:45:23] |
| Carl71 - Posts: 125 |
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Let me know if you have in mind to restore the previous settings Otherwise I will cancel my subscription to SC Just tested a demo with Trade Navigator and all is fine Date Time Of Last Edit: 2013-05-22 16:45:51
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| [2013-05-22 17:14:46] |
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We are looking into the connection issues. We also talked TransAct about adding an option to send continuous market depth updates and they will add this within their own bridge software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-22 17:15:13
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| [2013-05-22 19:39:33] |
| Carl71 - Posts: 125 |
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This is good news Thanks Date Time Of Last Edit: 2013-05-22 19:39:55
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| [2013-05-23 18:29:16] |
| fobglobal - Posts: 51 |
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Hi Carl71: Is the issue resolved on Ver. 979? I am using 976 yet. Thanks |
| [2013-05-23 20:09:05] |
| Carl71 - Posts: 125 |
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No.
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| [2013-05-23 20:46:50] |
| User29582 - Posts: 33 |
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V.978 frozen and needs to restart the connection today during the demo/live trading session for UDP connection to Transact/Infinity. V.976 UDP connection stop working during live trading session and I had to switch to TCP connection to Transact/Infinity. Please fix it asap. |
| [2013-05-23 20:48:41] |
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We will do a new release now with the new option for continuous market depth updates.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-23 23:49:11] |
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We got delayed with the release. We are doing it now. When it comes to connection issues between the TransAct bridge and the TransAct server, we do not control that. TransAct support will be able to help you with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-23 23:49:51
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| [2013-05-24 05:53:50] |
| Carl71 - Posts: 125 |
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It's impossible to launch V.980 I've got this message "Initialization Error" Please see the image attached Back again to V.976 Date Time Of Last Edit: 2013-05-24 05:54:26
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 Initialization Error.png / V - Attached On 2013-05-24 05:53:45 UTC - Size: 21.74 KB - 638 views |
| [2013-05-24 06:23:24] |
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We realize now why this is occurring. We have corrected the problem. A new revision has been released. Please update again to the latest prerelease in 10 min.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-24 06:23:57
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| [2013-05-24 06:59:54] |
| Carl71 - Posts: 125 |
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It does appear to be working properly. Thanks |
| [2013-05-24 07:21:10] |
| Carl71 - Posts: 125 |
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The time and sales instead does not work properly Please check it Date Time Of Last Edit: 2013-05-24 07:21:34
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| [2013-05-24 07:32:59] |
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We think we understand what you are seeing. There is an excessive number of trades being reported. This has to do with the type of message being sent over the GSP protocol connection. We have told TransAct what message type to use when they should be updating depth only. This should be resolved at the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-24 07:56:04] |
| Carl71 - Posts: 125 |
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Exactly Here's a brief video I made Watch the daily volume in the other time and sale when trades are printed Date Time Of Last Edit: 2013-05-24 08:02:27
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 T&S Issue.avi - Attached On 2013-05-24 08:02:02 UTC - Size: 9.06 MB - 625 views |
| [2013-05-27 06:02:54] |
| Carl71 - Posts: 125 |
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The issue is still present
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| [2013-05-27 07:05:16] |
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We had not done a new release. Although, we have now done one. Please update by selecting Help >> Download Prerelease. We have confirmed that TransAct has resolved this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-27 07:05:38
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| [2013-05-27 07:21:08] |
| Carl71 - Posts: 125 |
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Yes, it is working fine now Thanks |
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