Support Board
Date/Time: Mon, 23 Dec 2024 01:47:18 +0000
unable to connect
View Count: 922
| [2015-01-05 20:13:51] |
| gmorgan111 - Posts: 121 |
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I have been unable to connect to the server today. I have attached a copy of the log. Please help. Rithmic Trading | Port for executable: 50367 | 2015-01-05 13:29:39 Listening socket (812), port 50367 | Closed. | 2015-01-05 13:29:39 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-01-05 13:29:39 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50367 | 2015-01-05 13:29:42 Socket (3586) | Connected. | 2015-01-05 13:29:42 Rithmic Trading | Connected to server. | 2015-01-05 13:29:42 Rithmic Trading | Sending logon request message. | 2015-01-05 13:29:42 Rithmic Trading | Starting the connection process to data and trading service. | 2015-01-05 13:29:42 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-01-05 13:29:42 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-01-05 13:29:42 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-01-05 13:29:43 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:43 Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-01-05 13:29:43 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:43 Rithmic Trading | Server Alert: PnL Connection Opened | 2015-01-05 13:29:44 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:44 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-01-05 13:29:44 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:44 Rithmic Trading | Server Name: SC DTC Bridge. | 2015-01-05 13:29:45 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-01-05 13:29:45 Rithmic Trading | Successfully connected. IB='AGN'. | 2015-01-05 13:29:45 Rithmic Trading | Trading is supported. | 2015-01-05 13:29:45 Rithmic Trading | Order cancel and replace is supported. | 2015-01-05 13:29:45 Rithmic Trading | OCO Orders supported. | 2015-01-05 13:29:45 HD Request # 2401 | Downloading Intraday chart data for ESH5-CME to the file ESH5-CME.scid. Service: rim | 2015-01-05 13:29:45 HD Request # 2401 | Download start Date-Time: 2015-01-05 13:19:34.0 | 2015-01-05 13:29:45 HD Request # 2401 | Sending historical data request. Start Date-Time: 2015-01-05 13:19:34. Record interval: 0. Symbol: ESH5-CME | 2015-01-05 13:29:45 Rithmic Trading | Requesting historical Tick data. | 2015-01-05 13:29:45 Rithmic Trading | Starting real-time market data updates for: ESH5-CME. ID: 1 | 2015-01-05 13:29:45 Rithmic Trading | Received unknown message type from local socket. Disconnecting | 2015-01-05 13:29:45 Rithmic Trading | Deleting API object. | 2015-01-05 13:29:45 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2015-01-05 13:29:45 Rithmic Trading | Server Alert: PnL Connection Closed | 2015-01-05 13:29:45 Rithmic Trading | Server Alert: Trading System Connection Closed | 2015-01-05 13:29:45 Rithmic Trading | Server Alert: Market Data Connection Closed | 2015-01-05 13:29:45 Rithmic Trading | Starting real-time market data updates for: NQH5-CME. ID: 2 | 2015-01-05 13:29:45 SC Market Stats | Starting real-time market data updates for: TICK-NYSE. ID: 3 | 2015-01-05 13:29:45 SC Market Stats | Connecting to the server ds5.sierracharts.com. Port 443 | 2015-01-05 13:29:45 Intraday data recording state for symbol TICK-NYSE is set to download pending. | 2015-01-05 13:29:45 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-01-05 13:29:45 Socket (3586) | Closed. No error. | 2015-01-05 13:29:45 Socket (3586) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2015-01-05 13:29:45 * Socket (3586) | Shutdown and closed. | 2015-01-05 13:29:45 Connection to the external service has been lost. | 2015-01-05 13:29:45 HD Request # 2402 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2015-01-05 13:29:45 HD Request # 2402 | Download start Date-Time: 2015-01-05 13:29:35.0 | 2015-01-05 13:29:45 HD Request # 2402 | Using server: ds3.sierracharts.com port 10149 | 2015-01-05 13:29:45 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-01-05 13:29:45 Socket (3588) | Connected. | 2015-01-05 13:29:45 HD Request # 2402 | Sending historical data logon request message. | 2015-01-05 13:29:45 Socket (3587) | Connected. | 2015-01-05 13:29:45 SC Market Stats | Connected to server. | 2015-01-05 13:29:45 SC Market Stats | Sending logon request message. | 2015-01-05 13:29:45 HD Request # 2401 | Download canceled. | 2015-01-05 13:29:45 HD Request # 2402 | Requesting Intraday data. Start Date-Time: 2015-01-05 13:29:35. Record interval: 0. Symbol: TICK-NYSE | 2015-01-05 13:29:45 HD Request # 2401 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH5-CME | 2015-01-05 13:29:45 HD Request # 2401 | Intraday download COMPLETE for ESH5-CME. Completion time: 0s. Unique request ID: 2405 | 2015-01-05 13:29:45 Removed historical data download ID 2405 | 2015-01-05 13:29:45 Rithmic Trading | Disconnected from the server. | 2015-01-05 13:29:45 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-05 13:29:45 HD Request # 2402 | Decompressing data. | 2015-01-05 13:29:45 HD Request # 2402 | Receiving Intraday data for TICK-NYSE starting at 2015-01-05 13:29:35 | 2015-01-05 13:29:45 HD Request # 2402 | Timestamp of first Intraday data file record written: 2015-01-05 13:29:36 | 2015-01-05 13:29:45 HD Request # 2402 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-01-05 13:29:45 Socket (3588) | Shutdown and closed. | 2015-01-05 13:29:45 The network socket for historical data has been closed. | 2015-01-05 13:29:45 HD Request # 2402 | Received 8 records from 2015-01-05 13:29:35 to 2015-01-05 13:29:42 (7.0 seconds) and wrote 7 records for TICK-NYSE | 2015-01-05 13:29:45 HD Request # 2402 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 2406 | 2015-01-05 13:29:45 Removed historical data download ID 2406 | 2015-01-05 13:29:45 SC Market Stats | Server Name: SC Realtime Server. | 2015-01-05 13:29:45 SC Market Stats | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-01-05 13:29:45 SC Market Stats | Successfully connected. | 2015-01-05 13:29:45 SC Market Stats | Restarting real-time data updates for symbol: TICK-NYSE | 2015-01-05 13:29:45 Rithmic Trading | Port for executable: 50383 | 2015-01-05 13:29:47 Listening socket (1140), port 50383 | Closed. | 2015-01-05 13:29:47 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-01-05 13:29:47 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50383 | 2015-01-05 13:29:49 Socket (3589) | Connected. | 2015-01-05 13:29:49 Rithmic Trading | Connected to server. | 2015-01-05 13:29:49 Rithmic Trading | Sending logon request message. | 2015-01-05 13:29:49 Rithmic Trading | Starting the connection process to data and trading service. | 2015-01-05 13:29:49 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-01-05 13:29:49 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-01-05 13:29:49 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-01-05 13:29:50 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:50 Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-01-05 13:29:51 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:51 Rithmic Trading | Server Alert: PnL Connection Opened | 2015-01-05 13:29:51 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:51 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-01-05 13:29:52 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-01-05 13:29:52 Rithmic Trading | Server Name: SC DTC Bridge. | 2015-01-05 13:29:52 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-01-05 13:29:52 Rithmic Trading | Successfully connected. IB='AGN'. | 2015-01-05 13:29:52 Rithmic Trading | Trading is supported. | 2015-01-05 13:29:52 Rithmic Trading | Order cancel and replace is supported. | 2015-01-05 13:29:52 Socket (3587) | Shutdown and closed. | 2015-01-05 13:29:52 SC Market Stats | Disconnected from the server. | 2015-01-05 13:29:52 Rithmic Trading | OCO Orders supported. | 2015-01-05 13:29:52 Rithmic Trading | Starting real-time market data updates for: ESH5-CME. ID: 1 | 2015-01-05 13:29:53 Intraday data recording state for symbol ESH5-CME is set to download pending. | 2015-01-05 13:29:53 Rithmic Trading | Received unknown message type from local socket. Disconnecting | 2015-01-05 13:29:53 Rithmic Trading | Deleting API object. | 2015-01-05 13:29:53 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2015-01-05 13:29:53 Rithmic Trading | Server Alert: PnL Connection Closed | 2015-01-05 13:29:53 Rithmic Trading | Server Alert: Trading System Connection Closed | 2015-01-05 13:29:53 Rithmic Trading | Server Alert: Market Data Connection Closed | 2015-01-05 13:29:53 Socket (3589) | Closed. No error. | 2015-01-05 13:29:53 Socket (3589) | Shutdown and closed. | 2015-01-05 13:29:53 Connection to the external service has been lost. | 2015-01-05 13:29:53 Date Time Of Last Edit: 2015-01-05 21:16:08
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| [2015-01-05 21:16:35] |
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This issue affects Rithmic in the prerelease only. We are fixing it and we will have a new release out in a few hours. However, go back to the main release by selecting Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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