Support Board
Date/Time: Mon, 23 Dec 2024 01:13:42 +0000
THE ORDER TO SCALE DOWN OR FLAT DID NOT WORK
View Count: 842
| [2015-01-02 20:13:19] |
| User88278 - Posts: 7 |
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I WAS WITH 11 LOT , WHEN I PRESS sell Mkt 5 or flat did not work, i try 3 4 times and then worked (Message log removed because it is not relevant) Date Time Of Last Edit: 2015-01-02 20:19:52
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| [2015-01-02 20:48:36] |
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Refer to the Trade Activity Log to see what the problem is. Here are the instructions to use it: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ViewingHistoricalTA An issue like this is best determined on your side rather than us getting involved in it. Typically we will not review Trade Activity Logs unless we think there is something wrong on our side that we need to resolve. In this case, that is extremely unlikely. Also refer to this section here to make sure you are not using the order fill calculated Position: http://www.sierrachart.com/index.php?page=doc/doc_TradeStatusWindows.html#IncorrectlyReportedTradePosition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-02 20:49:43
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