Support Board
Date/Time: Mon, 23 Dec 2024 02:07:35 +0000
Connected to IB but no new data for 01-02-2015
View Count: 862
| [2015-01-02 14:56:43] |
| User49582 - Posts: 9 |
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hello support i am connected to the ib platform but i am not receiving any data; therefore no new bars are forming on the charts for today's trading. i have not made any changes since my last login so i have not caused anything to go wrong. today i did tried to update the ib workstation but received the message that i am using the latest version. can you please help. thanks |
| [2015-01-02 17:53:22] |
| ehlaban - Posts: 50 |
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I'm on IB as well and some time ago everybody had to subscribe to different data packages otherwise the old packages end with the new year and thus no live data anymore. Don't know if that's the case with you? |
| [2015-01-02 18:16:39] |
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Most likely the problem is due to what is explained in this section here on the Interactive Brokers page: https://www.sierrachart.com/index.php?page=doc/IB.php#MarketDataNotSubscribed Also, refer to help topic 3 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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