Home >> Support Board

Support Board

Date/Time: Mon, 23 Dec 2024 02:02:48 +0000

How to Post a Message for Support

CQG historical data

View Count: 1345

[2015-01-01 23:22:08] #1 [Go To First Post]
cmb999 - Posts: 211
Currently experiencing issues with holiday today. For charts that were previously open, 6 pm open adds bars fine: http://www.sierrachart.com/image.php?l=142015430633.png For new charts where historical data had to be dowloaded, new years day include a number of low-vol bars, when the market should have been closed http://www.sierrachart.com/image.php?l=1420154122119.png

[2015-01-02 19:01:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are cleaning up this data now. We also contacted CQG about this. Re-download the data following the instructions in help topic 2.1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-01-03 14:29:33] #3 [Go To First Post]
cmb999 - Posts: 211
seems mostly better, except for Eurex, FDAX, FESX e.g.

[2015-01-05 01:46:43] #4 [Go To First Post]
cmb999 - Posts: 211
seems like issue has re-surfaced on Globex, http://www.sierrachart.com/image.php?l=142042231495.png

[2015-01-05 02:29:03] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This will continue to be a problem until CQG corrects it. We will look into the EUREX data issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: