Support Board
Date/Time: Sun, 22 Dec 2024 21:42:40 +0000
CQG weekend bars
View Count: 1310
| [2014-12-22 09:46:51] |
| User11942 - Posts: 298 |
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Hi SC team, I have weekend bars for any symbols using AMP CQG data feed. Checking/uncheking options "Include columns with no data" and "Do not draw columns with no data" do not seem working as well as re-downloading of the data. Could you please help with that? Thanks.
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| [2014-12-22 18:08:52] |
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This data has been cleaned up. This is yet another problem with the CQG data feed. Follow the instructions in help topic 2.1.2 to re-download the data: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 If it has happened this time, it can continue to happen though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-22 18:22:41] |
| User11942 - Posts: 298 |
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It happens almost every weekend (if I log in and load a chartbook during a weekend, I usually get bars like those) but on Sunday evening/Monday morning it gets back to normal after re-downloading data. This time it was different. Thank you.
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| [2014-12-22 18:47:20] |
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In the next release this Saturday data will be filtered out.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-27 09:41:02] |
| User11942 - Posts: 298 |
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Hi SC team, there are the same problems with data for Christmas day (Dec 25) and yesterday close. Upgrading to 1220 won't help. Could you please clean it up once again? Thanks.
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| F.US.CLEG15 15 Min #2 2014-12-27 04_31_12.681.png / V - Attached On 2014-12-27 09:36:18 UTC - Size: 32.59 KB - 384 views F.US.TFEH15 15 Min #3 2014-12-27 04_34_05.136.png / V - Attached On 2014-12-27 09:36:23 UTC - Size: 46.19 KB - 366 views |
| [2014-12-29 03:43:26] |
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This data has now been cleaned up. Re-download the data following the instructions in help topic 2.1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-29 06:41:34] |
| User11942 - Posts: 298 |
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Could you please check QO? Thanks. |
| [2014-12-29 08:15:26] |
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Download data for that symbol again. You may need to do it twice since the cleanup of data is not complete across all servers yet.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-29 08:15:41
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| [2015-01-05 11:21:41] |
| User11942 - Posts: 298 |
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Hi SC team, the same problem again?
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| [2015-01-05 17:13:09] |
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We are going to clean up the data now. Please allow about 15 minutes. After that time you can re-download the data following the standard procedure for this. CQG is aware of the problem and there is not anything more we can do until they resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-11 22:25:55] |
| User11942 - Posts: 298 |
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Could you please clean up the data after the markets open tonight? Thank you in advance.
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| [2015-01-11 22:48:09] |
| cmb999 - Posts: 211 |
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also please, daily chart download for ES give 'failed' message, and Eurex have extra intraday bars . .
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| [2015-01-12 06:19:00] |
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We have cleaned up the CQG data. Re-download the data following the instructions in help topic 2.1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 For help with errors when downloading historical Daily data, refer to this help topic to retry the download: https://www.sierrachart.com/index.php?page=doc/helpdetails6.html#h6.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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