Support Board
Date/Time: Sat, 21 Dec 2024 16:08:13 +0000
Problem with open chartbooks
View Count: 949
| [2014-12-12 12:15:24] |
| User20115 - Posts: 14 |
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Hi, I have problem. Open SierraChart, click on "OC", find my chartbook and when I want to open chartbook it write me mistake (I enclose Message Log bellow). I tried to download newest version of Sierra and it still write the same. Thanks for your help. Software version: 1217 | 2014-12-12 13:12:19 Uses New Spreadsheets | 2014-12-12 13:12:19 Usage end date: 2015-01-27 | 2014-12-12 13:12:19 Enabled for: Advanced Features. | 2014-12-12 13:12:19 Enabled for: Advanced Features 2. | 2014-12-12 13:12:19 Enabled for: Sierra Chart Historical Data Service. | 2014-12-12 13:12:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-12-12 13:12:19 Active service: SC Historical Data | 2014-12-12 13:12:19 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-12-12 13:12:19 2014-12-12 13:12:19 Local computer clock time | 2014-12-12 13:12:19 2014-12-12 12:12:19 GMT time | 2014-12-12 13:12:19 2014-12-12 13:12:19 Time zone adjusted time | 2014-12-12 13:12:19 Time difference to server time: 3 seconds. | 2014-12-12 13:12:19 Program path: C:\SierraChart\ | 2014-12-12 13:12:19 Data Files path: C:\SierraChart\Data\ | 2014-12-12 13:12:19 OS Version Number: 6.1 | 2014-12-12 13:12:19 Locale Information: C | 2014-12-12 13:12:19 Checking for new symbol settings for ddf | 2014-12-12 13:12:19 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-12-12 13:12:19 HTTP connection to www.sierrachart.com:80 (1160) | Connected. | 2014-12-12 13:12:19 Requesting symbol settings for ddf. Overwrite = on. | 2014-12-12 13:12:19 Symbol settings received. | 2014-12-12 13:12:22 Processed received symbol settings | 2014-12-12 13:12:23 SC Historical Data | Connected. Historical Intraday data will be requested. | 2014-12-12 13:12:25 c_Chart::CreateDetachableWindow: Error creating the MDI window. | 2014-12-12 13:12:26 * c_Chart::CreateDetachableWindow: Error creating the MDI window. | 2014-12-12 13:12:26 * HTTP connection to www.sierrachart.com:80 (1160) | Closed. No error. | 2014-12-12 13:12:27 HTTP connection to www.sierrachart.com:80 (1160) | Shutdown and closed. | 2014-12-12 13:12:27 |
| [2014-12-12 17:50:06] |
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This is a very unusual error: c_Chart::CreateDetachableWindow: Error creating the MDI window. | 2014-12-12 13:12:26 *
Could you please restart your computer. Start Sierra Chart. Open a chart using File >> Find Symbol. Do you still notice this error? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-13 12:37:39] |
| User20115 - Posts: 14 |
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Hi, I tried restart PC, reinstal Sierra and it still write the same in Message Log. Pls help :-( |
| [2014-12-15 09:08:44] |
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We see you have been using Sierra Chart for a long time now. So this problem just started occurring for you? Did it start occurring after you updated Sierra Chart? Or did it just occur with the same version you are running for no apparent reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-15 09:29:35] |
| User20115 - Posts: 14 |
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Hi, I tried to run Siera on another PC yesterday. Everything go well, so I sorry mistake was in my previous PC. Thank you. Regards Moravec |
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