Support Board
Date/Time: Sat, 21 Dec 2024 13:19:30 +0000
Dont getting any DF
View Count: 1263
| [2014-12-08 14:42:36] |
| User38138 - Posts: 11 |
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I'm not getting any DF although the upper right line indicates that I do (green)
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| [2014-12-08 15:50:46] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2014-12-08 15:56:52] |
| User38138 - Posts: 11 |
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Software version: 1192 | 2014-12-08 10:52:15 Usage end date: 2015-10-07 | 2014-12-08 10:52:15 Enabled for: Advanced Features. | 2014-12-08 10:52:15 Enabled for: Advanced Features 2. | 2014-12-08 10:52:15 Enabled for: Sierra Chart Historical Data Service. | 2014-12-08 10:52:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-12-08 10:52:15 Active service: TransAct Trading | 2014-12-08 10:52:15 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-12-08 10:52:15 2014-12-08 17:52:15 Local computer clock time | 2014-12-08 10:52:15 2014-12-08 15:52:15 GMT time | 2014-12-08 10:52:15 2014-12-08 10:52:15 Time zone adjusted time | 2014-12-08 10:52:15 Time difference to server time: 122 seconds. | 2014-12-08 10:52:15 WARNING: Your computer's clock is off by 122 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-12-08 10:52:15 Program path: C:\SierraChart\ | 2014-12-08 10:52:15 Data Files path: C:\SierraChart\Data\ | 2014-12-08 10:52:15 OS Version Number: 6.1 | 2014-12-08 10:52:15 Checking for new symbol settings for ta | 2014-12-08 10:52:15 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-12-08 10:52:16 HTTP connection to www.sierrachart.com:80 (1076) | Connected. | 2014-12-08 10:52:16 Symbol settings are up-to-date for ta | 2014-12-08 10:52:16 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-12-08 10:52:21 HTTP connection to www.sierrachart.com:80 (1076) | Closed. No error. | 2014-12-08 10:52:21 HTTP connection to www.sierrachart.com:80 (1076) | Shutdown and closed. | 2014-12-08 10:52:21 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-12-08 10:52:23 Socket (1080) | Connected. | 2014-12-08 10:52:23 TransAct Trading | Connected to server. | 2014-12-08 10:52:23 TransAct Trading | Sending logon request message. | 2014-12-08 10:52:23 Intraday data recording state for symbol ESZ4 is set to pending. | 2014-12-08 10:52:24 HD Request # 2 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: ta | 2014-12-08 10:52:24 HD Request # 2 | Download start Date-Time: 2014-12-08 10:28:05.0 | 2014-12-08 10:52:24 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2014-12-08 10:52:24 Intraday data recording state for symbol NQZ3 is set to pending. | 2014-12-08 10:52:24 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-12-08 10:52:24 Socket (1668) | Connected. | 2014-12-08 10:52:24 HD Request # 2 | Sending historical data logon request message. | 2014-12-08 10:52:24 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-12-08 10:28:05. Record interval: 0. Symbol: ESZ4 | 2014-12-08 10:52:25 Socket (1668) | Shutdown and closed. | 2014-12-08 10:52:25 The network socket for historical data has been closed. | 2014-12-08 10:52:25 HD Request # 2 | Historical data for ESZ4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-12-08 10:52:25 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4 | 2014-12-08 10:52:25 HD Request # 2 | Intraday download COMPLETE for ESZ4. Completion time: 1s | 2014-12-08 10:52:25 HD Request # 3 | Downloading Intraday chart data for NQZ3 to the file NQZ3.scid. Service: ta | 2014-12-08 10:52:25 HD Request # 3 | Download start Date-Time: 2013-12-20 09:29:42.0 | 2014-12-08 10:52:25 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2014-12-08 10:52:25 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-12-08 10:52:25 Socket (1680) | Connected. | 2014-12-08 10:52:25 HD Request # 3 | Sending historical data logon request message. | 2014-12-08 10:52:25 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2013-12-20 09:29:42. Record interval: 0. Symbol: NQZ3 | 2014-12-08 10:52:26 Socket (1680) | Shutdown and closed. | 2014-12-08 10:52:26 The network socket for historical data has been closed. | 2014-12-08 10:52:26 HD Request # 3 | Historical data for NQZ3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-12-08 10:52:26 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ3 | 2014-12-08 10:52:26 HD Request # 3 | Intraday download COMPLETE for NQZ3. Completion time: 0s | 2014-12-08 10:52:26 TransAct Trading | Server Info - Server Name: Transact Futures/TransactToSierraBridge/1.3.2.0. | 2014-12-08 10:52:27 TransAct Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-12-08 10:52:27 TransAct Trading | Successfully connected. Operation Successful. | 2014-12-08 10:52:27 TransAct Trading | Starting real-time market data updates for: ESZ4. ID: 1 | 2014-12-08 10:52:27 Intraday data recording state for symbol ESZ4 is set to pending. | 2014-12-08 10:52:27 HD Request # 4 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: ta | 2014-12-08 10:52:27 HD Request # 4 | Download start Date-Time: 2014-12-08 10:28:05.0 | 2014-12-08 10:52:27 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2014-12-08 10:52:27 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-12-08 10:52:27 TransAct Trading | Starting real-time market data updates for: NQZ3. ID: 2 | 2014-12-08 10:52:27 Intraday data recording state for symbol NQZ3 is set to pending. | 2014-12-08 10:52:27 Symbol Error - NQZ3 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract | 2014-12-08 10:52:27 Socket (1660) | Connected. | 2014-12-08 10:52:27 HD Request # 4 | Sending historical data logon request message. | 2014-12-08 10:52:27 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-12-08 10:28:05. Record interval: 0. Symbol: ESZ4 | 2014-12-08 10:52:27 HD Request # 4 | Decompressing data. | 2014-12-08 10:52:27 HD Request # 4 | Receiving Intraday data for ESZ4 starting at 2014-12-08 10:28:05 | 2014-12-08 10:52:27 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-12-08 10:28:07 | 2014-12-08 10:52:27 Socket (1660) | Shutdown and closed. | 2014-12-08 10:52:28 The network socket for historical data has been closed. | 2014-12-08 10:52:28 HD Request # 4 | Received 15011 records from 2014-12-08 10:28:05 to 2014-12-08 10:54:28 (26.4 minutes) and wrote 15010 records for ESZ4 | 2014-12-08 10:52:28 HD Request # 4 | Intraday download COMPLETE for ESZ4. Completion time: 0s | 2014-12-08 10:52:28 Real-time Intraday chart data file updates started for ESZ4 | 2014-12-08 10:52:28 HD Request # 5 | Downloading Intraday chart data for NQZ3 to the file NQZ3.scid. Service: ta | 2014-12-08 10:52:28 HD Request # 5 | Download start Date-Time: 2013-12-20 09:29:42.0 | 2014-12-08 10:52:28 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2014-12-08 10:52:28 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-12-08 10:52:28 Socket (1636) | Connected. | 2014-12-08 10:52:28 HD Request # 5 | Sending historical data logon request message. | 2014-12-08 10:52:28 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2013-12-20 09:29:42. Record interval: 0. Symbol: NQZ3 | 2014-12-08 10:52:29 HD Request # 5 | Decompressing data. | 2014-12-08 10:52:29 HD Request # 5 | Receiving Intraday data for NQZ3 starting at 2013-12-20 09:29:42 | 2014-12-08 10:52:29 Socket (1636) | Shutdown and closed. | 2014-12-08 10:52:29 The network socket for historical data has been closed. | 2014-12-08 10:52:29 HD Request # 5 | Received 4 records from 2013-12-20 09:29:42 to 2013-12-20 09:29:42 (0.0 seconds) and wrote 0 records for NQZ3 | 2014-12-08 10:52:29 HD Request # 5 | Intraday download COMPLETE for NQZ3. Completion time: 1s | 2014-12-08 10:52:29 Real-time Intraday chart data file updates started for NQZ3 | 2014-12-08 10:52:29 |
| [2014-12-08 17:29:40] |
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The Message Log does not indicate any problems. Therefore, refer to help topic 3.4 here: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-08 17:33:32] |
| User38138 - Posts: 11 |
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ALREADY DID IT - THE DATA IS UPDATING TO CURRENT PRICE AND THAN STUCK AGAIN. ALSO THERE ARE NO TRADES SHOWING IN THE T&S WINDOW.
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| [2014-12-08 17:57:43] |
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And what does help topic 3.4 indicate to you after you follow the instructions. Does it indicate there is no data feed? If so, contact TransAct support about this: http://www.transactfutures.com/ContactUs.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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