Support Board
Date/Time: Sat, 21 Dec 2024 17:50:54 +0000
trade service log keeps popping up multiple times per day
View Count: 1548
| [2014-12-05 10:53:38] |
| User77503 - Posts: 48 |
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After I updated to the most recent version of SC, the trade service log has been popping up numerous times per day with the following message(time/date changes to whenever it pops): Request for Trade Orders data from Service is currently in progress. New request is ignored. | 2014-12-03 10:44:12 * is this a known problem? |
| [2014-12-06 00:12:09] |
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We are not totally sure why this is happening but we have made a change which may prevent it. If you continue to see it after updating to the next release, then it indicates that the OEC server is not responding to a mass order status request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-18 10:41:57] |
| phaedonk - Posts: 352 |
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This happens to me all the time too. I'm with IB, SC 1215.
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| [2015-03-04 13:11:05] |
| phaedonk - Posts: 352 |
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Any insight here? It keeps happening.
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| [2015-03-04 19:22:04] |
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We cannot answer the question unless we know what the message is. What is the message?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-04 19:25:33] |
| phaedonk - Posts: 352 |
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Well, I said I had the same issue so it is the same message: Request for Trade Orders data from Service is currently in progress. New request is ignored |
| [2015-03-04 19:52:56] |
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This is not good. It means the TWS software is not responding to an open orders request. Normally we do not hear about this problem with Interactive Brokers. Not sure it would help, but you can update to the latest version. Possibly there was a problem with this in the version you are running. That could actually be the case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-04 20:00:12] |
| phaedonk - Posts: 352 |
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OK, I will update tomorrow and let you know. Thanks.
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