Support Board
Date/Time: Wed, 05 Feb 2025 09:50:44 +0000
MKT order filled but no position indicated
View Count: 1898
| [2014-12-04 20:56:24] |
| User46930 - Posts: 28 |
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Today I bought F.US.YMZ14 using BUY MKT button. Orders (including bracket) appeared on chart. Buy market order line remained "hanging" on chart showing status "order sent" but Sierra showed no position so I clicked intuitively CANCEL ALL which cancelled bracket orders but entry order line remained being shown on chart and I couldn't remove it. I called AMP trade desk and they said I am in a long position which Sierra did not indicated. So I asked them to flatten position and restarted SC. After restart entry and exit fills appeared on the chart but on the label there is UNK sign ... see screeshot. If I knew I have a position I would not cancel brackets or at least I would sell to close immediately I am on CQG. http://www.sierrachart.com/image.php?l=1417726365506.png Date Time Of Last Edit: 2014-12-04 21:08:43
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| [2014-12-04 21:25:06] |
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The problem is CQG did not send the order fill through. While it is possible the issue is on the Sierra Chart side with the interface to CQG, this would be unlikely. Then I got some error message What is the error message? Provide us the Trade Activity Log for this order. Here are instructions: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport We recommend using the FIX connection. Set: Global Settings >> Data/Trade Service Settings >> Service >> CQG FIX Trading Where you see "unk" for the order type, this can be safely ignored. It is not really considered a problem just that the order type is not known when the order fill was restored. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 21:27:49] |
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Also, in the case of when using CQG, all of the Order and Position related data can be refreshed by selecting File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 21:46:50] |
| User46930 - Posts: 28 |
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Ok, switching to CQG FIX. I think the error actually appeared when trying to cancel. Not sure now... Here is TA log data Order 2014-12-04 04:42:30.000 Connected to server Unspecified None Fill 2014-12-04 07:36:07.540 F.US.YMZ14 CQG fills data (Restored). Exchange Order ID: 4367989004 491013725 1 Buy Filled 17925.0 96430 4367989004 Order 2014-12-04 07:36:09.000 F.US.YMZ14 F.US.YMZ14 [C] 7.0 Range #2 | User order entry | Last: 17923. Attached Order 68581 Limit Sell 17954.0 Pending Child 96430 Close 68580 Order 2014-12-04 07:36:09.001 F.US.YMZ14 F.US.YMZ14 [C] 7.0 Range #2 | User order entry | Last: 17923. Attached Order 68582 Stop Sell 17907.0 Pending Child 96430 Close 68580 Order 2014-12-04 07:36:09.002 F.US.YMZ14 F.US.YMZ14 [C] 7.0 Range #2 | User order entry | Last: 17923 68580 Market 1 Buy Order Sent 96430 Open Order 2014-12-04 07:36:12.000 F.US.YMZ14 Canceling child orders of internal order ID 68580 68581 Limit Sell 17954.0 Pending Cancel 96430 Close 68580 Order 2014-12-04 07:36:12.001 F.US.YMZ14 Canceling child orders of internal order ID 68580 68581 Limit Sell 17954.0 Canceled 96430 Close 68580 Order 2014-12-04 07:36:12.002 F.US.YMZ14 Canceling child orders of internal order ID 68580 68582 Stop Sell 17907.0 Pending Cancel 96430 Close 68580 Order 2014-12-04 07:36:12.003 F.US.YMZ14 Canceling child orders of internal order ID 68580 68582 Stop Sell 17907.0 Canceled 96430 Close 68580 Order 2014-12-04 07:36:18.000 F.US.YMZ14 Canceling of order is being delayed. (Canceling all orders for symbol F.US.YMZ14 in account 96430) 68580 Unspecified 96430 Fill 2014-12-04 07:40:23.560 F.US.YMZ14 CQG fills data (Restored). Exchange Order ID: 4367991793 491156169 1 Sell Filled 17874.0 96430 4367991793 Order 2014-12-04 07:41:54.000 F.US.YMZ14 Modifying of order is being delayed. (F.US.YMZ14 [C] 7.0 Range #2 | User order modification) 68580 Order Sent 96430 Order 2014-12-04 07:41:56.000 F.US.YMZ14 Removed 1 prior delayed modifications due to later modification. Modifying of order is being delayed. (F.US.YMZ14 [C] 7.0 Range #2 | User order modification) 68580 Order Sent 96430 Order 2014-12-04 07:41:58.000 F.US.YMZ14 User order modification ignored. New price is the same 68580 Market 1 Buy Order Sent 96430 Open Order 2014-12-04 07:46:19.000 Disconnected from server Unspecified None Order 2014-12-04 07:46:42.000 Connected to server Unspecified None Order 2014-12-04 07:46:47.000 Requesting all orders from trading service Unspecified None Order 2014-12-04 07:46:48.000 F.US.YMZ14 CQG order update (Fill) 68580 491013725 Market 1 Buy Filled 17925.0 1 96430 Open Order 2014-12-04 07:50:06.000 Disconnected from server Unspecified None |
| [2014-12-04 21:50:23] |
| User46930 - Posts: 28 |
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Also is it OK that I have a different account number shown now with CQG FIX?
Date Time Of Last Edit: 2014-12-04 21:50:43
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| [2014-12-04 21:56:14] |
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From what we can see, CQG did not send through the order fill update and this is why the order remained in "Order Sent" state. Also is it OK that I have a different account number shown now with CQG FIX? Yes. This is OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-04 21:56:30
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