Support Board
Date/Time: Wed, 05 Feb 2025 09:49:57 +0000
waiting to reconnect...
View Count: 1038
| [2014-12-03 14:25:58] |
| User83963 - Posts: 18 |
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can’t get a connection started yesterday evening and the same today.. getting the message waiting to reconnect…
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| [2014-12-03 16:30:40] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-03 19:02:57] |
| User83963 - Posts: 18 |
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Software version: 1212 | 2014-12-03 13:57:23 Uses Old Spreadsheets | 2014-12-03 13:57:23 Usage end date: 2014-12-23 | 2014-12-03 13:57:23 Enabled for: Advanced Features. | 2014-12-03 13:57:23 Enabled for: Advanced Features 2. | 2014-12-03 13:57:23 Enabled for: Sierra Chart Historical Data Service. | 2014-12-03 13:57:23 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-12-03 13:57:23 Enabled for: S&P INDEXES exchange. | 2014-12-03 13:57:23 Received 1 data feed usernames. | 2014-12-03 13:57:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-12-03 13:57:23 Active service: Rithmic Trading | 2014-12-03 13:57:23 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-12-03 13:57:23 2014-12-03 13:57:23 Local computer clock time | 2014-12-03 13:57:23 2014-12-03 18:57:23 GMT time | 2014-12-03 13:57:23 2014-12-03 13:57:23 Time zone adjusted time | 2014-12-03 13:57:23 Time difference to server time: 0 seconds. | 2014-12-03 13:57:23 Program path: C:\SierraChart\ | 2014-12-03 13:57:23 Data Files path: C:\SierraChart\Data\ | 2014-12-03 13:57:23 OS Version Number: 6.1 | 2014-12-03 13:57:23 Locale Information: C | 2014-12-03 13:57:23 Checking for new symbol settings for rim | 2014-12-03 13:57:23 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-12-03 13:57:23 HTTP connection to www.sierrachart.com:80 (1288) | Connected. | 2014-12-03 13:57:23 Symbol settings are up-to-date for rim | 2014-12-03 13:57:23 Rithmic Trading | Port for executable: 49285 | 2014-12-03 13:57:28 Listening socket (1796), port 49285 | Closed. | 2014-12-03 13:57:28 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-12-03 13:57:28 HTTP connection to www.sierrachart.com:80 (1288) | Closed. No error. | 2014-12-03 13:57:29 HTTP connection to www.sierrachart.com:80 (1288) | Shutdown and closed. | 2014-12-03 13:57:29 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49285 | 2014-12-03 13:57:30 Socket (1280) | Connected. | 2014-12-03 13:57:30 Rithmic Trading | Connected to server. | 2014-12-03 13:57:30 Rithmic Trading | Sending logon request message. | 2014-12-03 13:57:30 Rithmic Trading | Starting the connection process to data and trading service. | 2014-12-03 13:57:30 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-12-03 13:57:30 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-12-03 13:57:30 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-12-03 13:57:32 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-12-03 13:57:32 Rithmic Trading | Server Name: DTC Bridge. | 2014-12-03 13:57:32 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-12-03 13:57:32 Rithmic Trading | Logon error from server | 2014-12-03 13:57:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:32 Socket (1280) | Shutdown and closed. | 2014-12-03 13:57:32 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:32 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:32 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:57:34 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49285 | 2014-12-03 13:57:36 Socket (1288) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:57:37 Socket (1288) | Shutdown and closed. | 2014-12-03 13:57:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:37 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:37 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:37 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:37 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:57:39 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49285 | 2014-12-03 13:57:41 Socket (1280) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:57:42 Socket (1280) | Shutdown and closed. | 2014-12-03 13:57:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:42 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:42 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:42 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:57:44 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49285 | 2014-12-03 13:57:46 Socket (1288) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:57:47 Socket (1288) | Shutdown and closed. | 2014-12-03 13:57:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:47 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:47 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:47 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:47 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:57:49 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49285 | 2014-12-03 13:57:51 Socket (1280) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:57:52 Socket (1280) | Shutdown and closed. | 2014-12-03 13:57:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:52 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:52 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:52 Rithmic Trading | Port for executable: 49300 | 2014-12-03 13:57:54 Listening socket (1800), port 49300 | Closed. | 2014-12-03 13:57:54 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-12-03 13:57:54 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49300 | 2014-12-03 13:57:56 Socket (1800) | Connected. | 2014-12-03 13:57:56 Rithmic Trading | Connected to server. | 2014-12-03 13:57:56 Rithmic Trading | Sending logon request message. | 2014-12-03 13:57:56 Rithmic Trading | Starting the connection process to data and trading service. | 2014-12-03 13:57:56 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-12-03 13:57:56 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-12-03 13:57:56 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-12-03 13:57:58 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-12-03 13:57:58 Rithmic Trading | Server Name: DTC Bridge. | 2014-12-03 13:57:58 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-12-03 13:57:58 Rithmic Trading | Logon error from server | 2014-12-03 13:57:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:57:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:57:58 Socket (1800) | Shutdown and closed. | 2014-12-03 13:57:58 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:57:58 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:57:58 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49300 | 2014-12-03 13:58:02 Socket (1288) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:03 Socket (1288) | Shutdown and closed. | 2014-12-03 13:58:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:03 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:03 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:03 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49300 | 2014-12-03 13:58:07 Socket (1800) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:08 Socket (1800) | Shutdown and closed. | 2014-12-03 13:58:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:08 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:08 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:08 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49300 | 2014-12-03 13:58:12 Socket (1288) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:13 Socket (1288) | Shutdown and closed. | 2014-12-03 13:58:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:13 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:13 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:13 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:15 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49300 | 2014-12-03 13:58:17 Socket (1800) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:18 Socket (1800) | Shutdown and closed. | 2014-12-03 13:58:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:18 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:18 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:18 Rithmic Trading | Port for executable: 49315 | 2014-12-03 13:58:20 Listening socket (1784), port 49315 | Closed. | 2014-12-03 13:58:20 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-12-03 13:58:20 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49315 | 2014-12-03 13:58:22 Socket (1784) | Connected. | 2014-12-03 13:58:22 Rithmic Trading | Connected to server. | 2014-12-03 13:58:22 Rithmic Trading | Sending logon request message. | 2014-12-03 13:58:22 Rithmic Trading | Starting the connection process to data and trading service. | 2014-12-03 13:58:22 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-12-03 13:58:22 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-12-03 13:58:22 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-12-03 13:58:23 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-12-03 13:58:23 Rithmic Trading | Server Name: DTC Bridge. | 2014-12-03 13:58:23 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-12-03 13:58:23 Rithmic Trading | Logon error from server | 2014-12-03 13:58:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:23 Socket (1784) | Shutdown and closed. | 2014-12-03 13:58:24 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:24 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:24 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49315 | 2014-12-03 13:58:28 Socket (1076) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:29 Socket (1076) | Shutdown and closed. | 2014-12-03 13:58:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:29 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:29 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:29 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49315 | 2014-12-03 13:58:33 Socket (1112) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-12-03 13:58:34 Socket (1112) | Shutdown and closed. | 2014-12-03 13:58:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-03 13:58:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-12-03 13:58:34 Rithmic Trading | Disconnected from the server. | 2014-12-03 13:58:34 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-12-03 13:58:34 Rithmic Trading | Bridge process is still running. | 2014-12-03 13:58:36 |
| [2014-12-03 19:19:18] |
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You are getting this error message from the Rithmic system: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-12-03 13:57:32 Refer to step 17 here about a Permission Denied error: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-03 19:19:33
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