Support Board
Date/Time: Sat, 21 Dec 2024 12:54:30 +0000
Unable to trade directly from Sierra Chart
View Count: 1051
| [2014-11-28 14:54:04] |
| User29910 - Posts: 11 |
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I am unable to trade directly from SC with my IB live account. It works fine with my IB practice account though. The message in the log says my account does not have sufficient funds for this trade. In reality, my IB account is sufficiently funded. Thanks in advance, Jean-Luc Trudeau |
| [2014-11-28 20:18:31] |
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There will be a error message displayed in Trade >> Trade Service Log in Sierra Chart when you submit an order. Ask Interactive Brokers about that message because a portion of the text you see will originate from Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-01 17:48:08] |
| User29910 - Posts: 11 |
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Thank you, I submitted the issue to IB. The problem is that the order was sent to the correct username but wrong account. As you may know, IB supports more than one account for one username. Last year, they changed all account numbers but the old accounts still exist. So my orders are sent to this old account which is not funded. How can I specify which account to use? JL Trudeau |
| [2014-12-01 18:03:46] |
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This is documented here: http://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-01 18:24:51] |
| User29910 - Posts: 11 |
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Fixed. Thank you |
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