Support Board
Date/Time: Sat, 21 Dec 2024 13:16:08 +0000
i cant connect see below the log i got
View Count: 1064
| [2014-11-27 18:16:39] |
| User71389 - Posts: 5 |
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Software version: 1205 | 2014-11-27 18:11:39 Usage end date: 2014-12-21 | 2014-11-27 18:11:39 Enabled for: Advanced Features. | 2014-11-27 18:11:39 Enabled for: Sierra Chart Historical Data Service. | 2014-11-27 18:11:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-27 18:11:39 Active service: SC Historical Data | 2014-11-27 18:11:39 Time Zone: +00:00:00 (UTC+00) | 2014-11-27 18:11:39 2014-11-27 13:11:39 Local computer clock time | 2014-11-27 18:11:39 2014-11-27 18:11:39 GMT time | 2014-11-27 18:11:39 2014-11-27 18:11:39 Time zone adjusted time | 2014-11-27 18:11:39 Time difference to server time: 3 seconds. | 2014-11-27 18:11:39 Program path: C:\SierraChart\ | 2014-11-27 18:11:39 Data Files path: C:\SierraChart\Data\ | 2014-11-27 18:11:39 OS Version Number: 6.0 | 2014-11-27 18:11:39 Locale Information: C | 2014-11-27 18:11:39 Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:34 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:34 socket (1628) | Connected. | 2014-11-27 18:15:34 Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:35 Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:35 Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:35 socket (1628) | Shutdown and closed. | 2014-11-27 18:15:35 Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:35 Iron Beam FIX: Disconnected. | 2014-11-27 18:15:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:35 Iron Beam | Disconnected. | 2014-11-27 18:15:35 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:35 Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:40 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:40 socket (860) | Connected. | 2014-11-27 18:15:40 Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:40 Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:40 Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:40 socket (860) | Shutdown and closed. | 2014-11-27 18:15:40 Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:40 Iron Beam FIX: Disconnected. | 2014-11-27 18:15:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:40 Iron Beam | Disconnected. | 2014-11-27 18:15:40 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:40 Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:45 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:45 socket (860) | Connected. | 2014-11-27 18:15:45 Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:45 Iron Beam FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Please call Customer Support for assistance. | 2014-11-27 18:15:45 Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:45 socket (860) | Shutdown and closed. | 2014-11-27 18:15:45 Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:45 Iron Beam FIX: Disconnected. | 2014-11-27 18:15:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:45 Iron Beam | Disconnected. | 2014-11-27 18:15:45 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:45 Date Time Of Last Edit: 2014-11-27 23:18:20
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| [2014-11-28 03:37:58] |
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This is the relevant error: Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:35 The easiest solution to this is to update Sierra Chart following these instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate The newer versions do not rely on FIX for CQG. After the update, connect to the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-28 15:45:20] |
| User71389 - Posts: 5 |
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when i open sierra chart i get a system notification offering sierra chart data feed but it says it is optional, i don know if his has something to do? i have no clue
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| [2014-11-28 20:18:59] |
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No, it is unrelated. You can ignore that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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