Support Board
Date/Time: Sun, 22 Dec 2024 11:40:07 +0000
System Notifiicastion Message
View Count: 1254
| [2014-10-31 19:15:26] |
| User86292 - Posts: 1 |
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Sierra Charts will not connect to data. I am getting a message, "THIS ACCOUNT REQUIRES ACTIVATION! The features available have been restricted. You do not have access to the features normally available with the free trial. Contact Sierra Chart Support by creating a new Account Support Ticket and request that your account be activated."
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| [2014-10-31 21:43:44] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support |
| [2014-11-20 17:34:06] |
| User87535 - Posts: 4 |
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I'm having the same problem. I'm working with TopStepTrader, and I have done whatever was required at their end, from the attestation to setting up the rithmic trading platform. I just can't get connected to your platform without submitting this request for my account to be activated. Date Time Of Last Edit: 2014-11-20 17:37:56
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| [2014-11-20 17:46:58] |
| User87535 - Posts: 4 |
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I've done what you've asked, and continue to get the same message the says this account needs to be activated and to submit a support ticket. Please look into my specific problem and get back to me.
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| [2014-11-20 17:55:56] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support |
| [2014-11-21 18:40:35] |
| User87535 - Posts: 4 |
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"Connecting,Waiting to Reconnect" is What I continue to get whenever I try to logon to SierraChart Platform. Seriously, this can be that complicated to resolve. Please get back to me. |
| [2014-11-21 19:50:15] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-21 21:22:11] |
| User87535 - Posts: 4 |
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For the fifth time please analyze this problem and resolve it. Thank you, |
| [2014-11-21 21:45:22] |
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There is a misunderstanding here. We need to see the Message Log and that is what we requested. We now see that you sent it through an Account Support ticket and we are going to be responding to that. Understand that we are not necessarily able to "Resolve" connection issues to external services . In some cases we can only indicate what the problem is. This is our response to the particular connection issue: This is the relevant error message:
Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" You have received a "permission denied" error from Rithmic. This is a very common problem when connecting to Rithmic. The responsibility for resolving this resides with the broker. This is information here which may be helpful for them: http://www.sierrachart.com/index.php?l=doc/OptimusRithmic.php#ResolvingPermissionDenied This kind of problem is a weakness in the Rithmic system and we have discussed it with them but they say it is not easy for them to provide more information about the problem due to how their system is designed and for security reasons. We probably on average get about one of these a day. And we cannot help with them other than provide the instructions we gave. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-21 21:49:04
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