Support Board
Date/Time: Thu, 28 Nov 2024 00:40:46 +0000
Trying to connect to new data feed
View Count: 899
| [2014-10-29 14:02:13] |
| User83585 - Posts: 8 |
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Have just activated and paid to receive CME not through broker $94 as a second data feed in addition to Eurex. Only historical data not live. Also was expecting market depth for this price but no sign of it. Don't know what else to do. thanks Date Time Of Last Edit: 2014-10-29 16:58:08
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| [2014-10-29 14:41:43] |
| User83585 - Posts: 8 |
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OK I have CME working but realise that I need CBOT as looking to trade ZB contract. Unfortunately I saw ZB on CME page and assumed it was with them. Is it possible to disable CME and activate CBOT instead without losing money?
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| [2014-10-29 16:59:09] |
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We will check on this and get back to. Also, when you activate an exchange fee, you are billed 100% for it in that month and at the beginning of the next month you will be billed for it again. This is something to be aware of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 19:30:23] |
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We are able to do this. So we will disable the CME exchange and enable CBOT. There is no extra charge for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 19:34:44] |
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Another question we have, do you want to wait until next month before activating the CBOT? And we will see if we can get a credit for you for this month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 20:52:40] |
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The CBOT exchange has been activated on your Account, please restart Sierra Chart.
Sierra Chart Support |
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