Support Board
Date/Time: Thu, 28 Nov 2024 00:36:57 +0000
Problems loading stockdata from IB
View Count: 995
| [2014-10-28 22:02:50] |
| User20361 - Posts: 6 |
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Dear, I do have problems to load the realtime stock data into Sierra Chart. I can read the daycharts but the Hour and minute charts of the stocks stay empty. While Forex data and IB data is fine. I can see the realtime information in the TWS program so I know the information is there. Any idea what could be the problem? Already thanks for your answer, See also attached screenshot TWS programm from IB Anita |
 TWS account.PNG / V - Attached On 2014-10-28 22:02:15 UTC - Size: 174.96 KB - 346 views |
| [2014-10-29 03:51:54] |
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Restart Sierra Chart and open one of the charts you are not getting historical Intraday data for and then post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Let us know the symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 11:46:45] |
| User20361 - Posts: 6 |
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I have found the solution to the problem. I try to use another format. Instead of HEI I used HEI-STK-AEB! Now it works. Thanks for your support!!
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