Support Board
Date/Time: Thu, 28 Nov 2024 00:49:00 +0000
Account status not updated since 2 1/2 hours
View Count: 909
| [2014-10-27 20:21:17] |
| User77270 - Posts: 23 |
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Dear sir or madam, Around 2 1/2 hours ago I purchased a one-month service of you for package nr 3. The details in your website (my account management) are updated already, but SC software is still displaying "free mode" and thus I cannot connect to TWS. Could you please update the information in the SC software? Thank you and kind regards, Here's the log: Software version: 1137 | 2014-10-27 19:39:11 Your usage time has ended. You are in FREE MODE. Features are restricted. | 2014-10-27 19:39:11 To purchase more time select Help>>Purchase on the menu. | 2014-10-27 19:39:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-27 19:39:11 Active service: Interactive Brokers | 2014-10-27 19:39:11 Time Zone: +00:00:00 (UTC+00) | 2014-10-27 19:39:11 2014-10-27 20:39:11 Local computer clock time | 2014-10-27 19:39:11 2014-10-27 19:39:11 GMT time | 2014-10-27 19:39:11 2014-10-27 19:39:11 Time zone adjusted time | 2014-10-27 19:39:11 Program path: C:\SierraChart\ | 2014-10-27 19:39:11 Data Files path: C:\SierraChart\Data\ | 2014-10-27 19:39:11 OS Version Number: 6.1 | 2014-10-27 19:39:11 Checking for new symbol settings for ib | 2014-10-27 19:39:11 HttpSendRequest failed: Windows error code 2: Das System kann die angegebene Datei nicht finden. | 2014-10-27 19:39:11 Request for symbol settings MD5 failed. | 2014-10-27 19:39:11 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-10-27 19:39:16 |
| [2014-10-27 20:43:45] |
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There is a problem connecting to the Sierra Chart Web server. Refer to the Login Problems section here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#LoginProblems Most likely Internet Explorer is set to work off-line. Once the problem is resolved, restart Sierra Chart and enable "Force Login" on the Login window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-27 20:44:00
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| [2014-10-27 21:09:19] |
| User77270 - Posts: 23 |
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Thank you very much! The problem was "off-line work" in Internet Explorer. Thanks for the fast and helpful response. |
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