Support Board
Date/Time: Thu, 28 Nov 2024 00:41:10 +0000
new data feed not accurate
View Count: 935
| [2014-10-27 12:39:38] |
| User25244 - Posts: 123 |
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changed data feed from IQ to SC now my charts are way off for instance es on IB says 1952.75 SC chart says 1955.75 and its not updating Is SC sending delayed quotes? If so How can this be changed? I switched over on 10/25 |
| [2014-10-27 12:59:57] |
| User25244 - Posts: 123 |
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Also my multiple accounts are not available in your chart window I was promised changing to SC feed was going fix these issues I lost a weeks trading because of them Date Time Of Last Edit: 2014-10-27 13:20:10
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| [2014-10-27 14:17:54] |
| User25244 - Posts: 123 |
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not updating wont recognize my IB accounts switches to sim when I try to make trade very frustrating this is the second week without a resolution |
| [2014-10-27 15:51:52] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-27 15:56:45] |
| User25244 - Posts: 123 |
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sent for analysis
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| [2014-10-27 16:34:54] |
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The problem is you are not connecting to your Interactive Brokers account. Set Sierra Chart to connect to your Interactive Brokers Live account. This is the only way you are going to be able to receive the real-time CME data. And you must use the IB symbols you find through File >> Find Symbol. When you do this, you will receive the Sierra Chart data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-27 16:59:03] |
| User25244 - Posts: 123 |
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That did it Thanks
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| [2014-10-27 17:09:57] |
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Good. You should see [M] after the symbol on the top line of the chart confirming that you are getting data from the Sierra Chart Exchange data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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