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Connection failure to Interactive Brokers

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[2014-10-27 11:24:37] #1 [Go To First Post]
User20361 - Posts: 6
Dear, At this moment I am using Sierra Chart in the Trial period. I have problems to establisch a connection with my interactive brokers account. Is this due to the fact I am in a Trial Period? or is something wrong with the connection settings? (Please find attached the LOG file) I find the program pretty complicated but once going it looks very good. I am interested also in back testing en to program specific alerts on the technical analysis. Once I pay for the service is it possible to get some support to set up the allerts en backtesting? Already thanks for your answer. Best regards, Anita van den Bedem

[2014-10-27 15:41:40] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5732
Your Sierra Chart trial is not restricted. Make sure the Interactive Brokers setup instructions here are followed: https://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log We do not see any logs attached to the initial post. Sierra Chart Support Date Time Of Last Edit: 2014-10-27 16:57:58

[2014-10-27 16:57:47] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I find the program pretty complicated but once going it looks very good. I am interested also in back testing en to program specific alerts on the technical analysis. Once I pay for the service is it possible to get some support to set up the allerts en backtesting? It depends upon the kind of help you need. When it comes to programming alerts, then we do not provide formula programming help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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