Support Board
Date/Time: Thu, 28 Nov 2024 00:28:37 +0000
My charts are not connecting ,,,
View Count: 898
| [2014-10-26 23:16:34] |
| User84455 - Posts: 32 |
|
do not no why ,,, my open e cry trading platform is working right,,,, but charts are not,,, it says I have 4 days left please help
|
| [2014-10-27 00:54:33] |
| |
|
We have contacted OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-27 01:28:56] |
| User84455 - Posts: 32 |
|
what was there reply ,,, still not working
|
| [2014-10-27 01:53:30] |
| |
|
OEC has not responded to us. This is a problem with the OEC FIX server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-27 02:21:07] |
| |
|
We discovered what the problem is. OEC has changed the SSL version on the server. And rather than giving an error, it just drops the connection. We are changing the SSL version Sierra Chart uses on the client-side to resolve this. We will have a new release out in about 15 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-27 02:47:26] |
| |
|
OEC has changed the SSL version on the server which required a change in Sierra Chart. This is now done. Update Sierra Chart with Help >> Download Prerelease. After the update you will be able to connect to OEC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: